
To provide a customer centric service.
Team does a great job at exception management and resourcefully pivoting to episodic issues
Communication with current events. They do a good job at getting the latest info out as fast as they can
Time equity is important and the root cause to a lot of concerns is manpower. if we had the right amount of people, i believe the culture would change. also, leadership should be more diverse. We have white men and some woman. Very few woman of color
I feel that the company as a whole (UPRR) re-structured so much that we continue to see new lanes and increased volume but we utilize the same head count metrics that do not align with current need. We can barely cover what we have and when there are vacancies, we are in the water