Norfolk Southern Corporation società ha sostenuto
Norfolk Southern Corp is one of the nation's premier transportation companies. NS is a Fortune 300 and a 2017 Forbes America's Best Employers Top 100 Company. leggi di più
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I have over 20 years working for NS. The focus used to be on customer service and safety. The focus now is on profits 1st. They accomplish this by selling assets, cutting employees, and making trains longer and heavier than ever before. Employees are treated like a nuisance. Customers are suffering.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
Focus on customer service while there is still time.
Che cosa sta andando male e come può essere migliorato?
Customers should be number 1 in any service industry. Wall Street does not get rail service.
Quali sono alcune delle cose migliori della tuo team?
My coworkers are the only people who can truly understand. Mid to upper management are the puppets of Wall Street and they treat employees like dirt.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
The moment you accept a job with NS they will actively find a way to fire you. It is the culture of the management. It is toxic and gives employees a feeling of shame and resentment.
Cosa vorresti migliorare sul processo del colloquio lavorativo della vostra azienda?
I was interviewed by some grumpy old men who were acting like they did me a favor by even calling me. Perhaps treat people like they could be an asset that can help NS achieve superior customer service?
Che cosa deve fare il gruppo dirigente per migliorare?
Leadership should focus on customer service and safety of operations. Trains transport the worst of hazardous materials through highly populated areas. NS doesn't seem to consider the collateral damage a derailment can cause to the people that live or work nearby.
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