
Both employees and management need work.
Nothing, it is expensive and doesn't really cover a lot.
They need better professionalism and the manager needs to put consequences in place.
Not a whole lot. The patient's are spoiled, entitled and rude more often than not.
Changing leadership styles and not let their personal life affect the way they manage. We as employees are not allowed to bring our personal problems into the work place and the managers shouldn't as well.