Norfolk Southern Corporation Empresa reivindicada
Norfolk Southern Corp is one of the nation's premier transportation companies. NS is a Fortune 300 and a 2017 Forbes America's Best Employers Top 100 Company. consulte Mais informação
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I have over 20 years working for NS. The focus used to be on customer service and safety. The focus now is on profits 1st. They accomplish this by selling assets, cutting employees, and making trains longer and heavier than ever before. Employees are treated like a nuisance. Customers are suffering.
O que precisa melhor na cultura da empresa?
Focus on customer service while there is still time.
O que está ruim e como pode melhorar?
Customers should be number 1 in any service industry. Wall Street does not get rail service.
Quais são algumas das melhores coisas da sua equipe?
My coworkers are the only people who can truly understand. Mid to upper management are the puppets of Wall Street and they treat employees like dirt.
Por que você se sente desvalorizado e o que faria você se sentir melhor compensado?
The moment you accept a job with NS they will actively find a way to fire you. It is the culture of the management. It is toxic and gives employees a feeling of shame and resentment.
O que você melhoraria na entrevista de emprego de sua companhia?
I was interviewed by some grumpy old men who were acting like they did me a favor by even calling me. Perhaps treat people like they could be an asset that can help NS achieve superior customer service?
No que a equipe de líderes deveria melhor?
Leadership should focus on customer service and safety of operations. Trains transport the worst of hazardous materials through highly populated areas. NS doesn't seem to consider the collateral damage a derailment can cause to the people that live or work nearby.
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