If you could make changes, how would you improve the culture at Grand Circle Corporation? - Grand Circle Corporation Questions | Comparably
Associate Responsibility: We will provide an environment that fosters professional development and encourages personal growth for our associates. We will maintain competitive compensation and benefits packages relative to the industry and community. We will conduct business with respect for each individual and their role within the organization. Customer Responsibility: Grand Circle Corporation, through direct marketing, is committed to providing experienced American travelers with the most exciting travel, adventure, and discovery programs in the world at unequaled value. We strive for 100% customer satisfaction. Financial Responsibility: We will operate Grand Circle Corporation in a sound financial manner, to create growth, and increase its value. Social Responsibility: Global citizenship is central to the success of Grand Circle Corporation. We will commit time, people and finding through the Grand Circle Foundation to local, national, and global communities in which we live and explore, thus creating a better world for our travelers to discover. Associate Responsibility is #1. We will only have satisfied travelers through satisfied associates. Several times a year, we will give you a Report Card and ask you to grade us on how we are doing in meeting our mission. The issues raised through the Report Card provide areas of focus for the company to improve upon. читать еще
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If you could make changes, how would you improve the culture at Grand Circle Corporation?

Asked 9 years ago to all employees at Grand Circle Corporation

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1 Answers from Employees at Grand Circle Corporation

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    Get rid of the ridiculous and unfair quarterly performance reviews. There are two fatal flaws to the reviews. The first one goes back to a feedback mechanism they use, which although useful in other contexts, makes no sense in this case. In meetings, they like ask a question and have people do a finger-shoot, where 5 fingers is best and 1 finger is lowest, but to avoid fence-sitting, they say "no threes." That's fine for a finger shoot, but how it got applied of performance reviews is beyond me! So basically, as a manager, you're asked to rate your employee's performance on a scale of 1-5, but you can't give anyone a 3--even though arguably most people would be a 3. So you're often put in the position of giving someone a 2, who really is not a "D" player. Worse, they then force you to rank everyone in the department. In my case, I was one of 12 people in a department but only 1 person could be #1 (in the rankings), while we basically had to pick someone to get the lowest ranking

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