Great American Insurance Group Claimed Company
Focusing on specialized commercial products for businesses, and in the sale of traditional fixed and fixed-indexed annuities. read more
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I have explained what is work. It needs a cultural overhaul. There are no written policies or procedures...no formal training on processes
What needs to change to make the company culture better?
More assistance from direct managers with angry customers. More assistance in other divisions so processing is faster so customers are not having to call so often to check on their request.
What does the leadership team need to get better at?
They are elitist. We are told all of the time not to call anyone that essentially has a title even if they are who our questions should be directed to...not to call them for assistance or answers for customers. Regardless of the customers wealth or power.
Other Employee Reviews for Great American Insurance Group
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