What do you wish you had known before joining the company?

That the job would carry as much administrative work as it does. For a customer facing sales role, I’m also expected to handle so many of the internal administrative and billing issues. Outsourcing to Guatemala has only made customers angry as its difficult to get help and fully understand some of the reps you are stuck talking to. I’m expected to be in the field each business day for 8 hours a day but then supposed to cram 40 hours worth of billing and internal document issues into 4 hours, oh and continue to sell even though it takes 4 to 6 months to resolve minor issues.

Xerox also been good to me only thing layoffs

That they were going into the tank

Keep looking, brand name isn't the same.

the cost of the benefits program

How unstable it would be