Associate Responsibility: We will provide an environment that fosters professional development and encourages personal growth for our associates. We will maintain competitive compensation and benefits packages relative to the industry and community. We will conduct business with respect for each individual and their role within the organization. Customer Responsibility: Grand Circle Corporation, through direct marketing, is committed to providing experienced American travelers with the most exciting travel, adventure, and discovery programs in the world at unequaled value. We strive for 100% customer satisfaction. Financial Responsibility: We will operate Grand Circle Corporation in a sound financial manner, to create growth, and increase its value. Social Responsibility: Global citizenship is central to the success of Grand Circle Corporation. We will commit time, people and finding through the Grand Circle Foundation to local, national, and global communities in which we live and explore, thus creating a better world for our travelers to discover. Associate Responsibility is #1. We will only have satisfied travelers through satisfied associates. Several times a year, we will give you a Report Card and ask you to grade us on how we are doing in meeting our mission. The issues raised through the Report Card provide areas of focus for the company to improve upon. read more
Very intense and demanding environment. They apply Corporate principles and methods to the field of tourism, which does not work with external contractors and Tour Leaders. They rate Tour Leaders based on the Clients' Overall score of the trip, which makes the Tour Leader responsible for the trip.
What makes you most happy at work?
The off-the-beaten-track itineraries. When the trips are finally over and I can return home.
What would you improve about your company's interview process?
Don't make it like the "Hunger Games". Be more human. People don't need to explode under pressure to be good tour leaders.
What are some of the best things about your team?
There is a lot of collaboration between Tour Leaders, at the end of the day, we are all in the same boat, all tied to the insane rating system this company enforces. A lot of empathy, and a lot of competence.
What does the leadership team need to get better at?
More human, less manipulative, and more transparent in their decisions. More honest with clients, not rate based only on Excellence, grading across a mean average. Not collect "dirt" on their Tour Leaders so they can fire them later when things don't go well.
Other Employee Reviews for Grand Circle Corporation
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