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I have always loved working for Eargo. But over the last 6 months, it has quickly changed to a micromanaged call center, with little regard to their employee's wellbeing or work-life balance.
What is the best part about your compensation package?
Health insurance and Stock equity are a big bonus.
What did you like most about the interview process?
Managers did their best to make you feel comfortable and they asked really well-rounded questions.
What is most positive about the culture and environment at your company?
Working with like-minded individuals who help push you toward your goal and make the day go by faster, is the biggest positive. Also being able to help people with our product.
What are some of the best things about your team?
My co-workers are amazing. Everyone is really looking out for each other, even though its a commission plan. People do their best to help each other out. The co-workers are what really make Eargo a great place to work.
What do you like best about the leadership team?
In the past, I loved how they really took the time to listen to their employees. But again lately, they don't consider or involve us in any changes. They are constantly changing things with a days notice, expecting us to adapt quickly or leave.
What's going wrong and how can it be improved?
The clients are not being supported. The sales team has been increasing and being pushed for more goals. While the Client Care team isn't receiving anywhere close to the same attention. Our clients are constantly reviewing negatively because of their poor experience with support.
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