HealthPartners is an integrated, nonprofit health care provider and health insurance company located in Bloomington, Minnesota. read more
Lack of communication runs rampant, poor leadership with clear favoritism for friends, no follow-up or follow through by leadership. They dont care about proper training. The thing that makes this job is helping patients and good benefits. However, they want to take benefits away.
What did you like most about the interview process?
I appreciated it was a phone interview with my leaders manager to help determine skills, then an in person interview with both. Sadly, that is no longer done and leader only interviews friends/family and hires them, regardless of skill level.
What does the leadership team need to get better at?
Communication, actually caring about staff vs the "bottom line" and remembering that staff are people too. Laughing at their problems, not helping when they are asking for help and they play favorites depending on the day theyre having and if they've hired their friends/family members.
What makes you most happy at work?
Helping the patients, beinging a amile to their face, fixing or trying to fix issues they are having, being entrusted with their care. Making sure they understand their insurance plan and ensuring they know about fees ahead of time. Helping fix glitches in Epic, problem solving.
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