Liberty Mutual Insurance – Customer Service is the worst I have ever experienced. I'm on my 5th claim rep, waited 10 days for a rental, the phone system routinely habgs up on me, no communication, etc.

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Customer Service is the worst I have ever experienced. I'm on my 5th claim rep, waited 10 days for a rental, the phone system routinely habgs up on me, no communication, etc.

What do you like best about the leadership team?

The full confidence that the representatives do receive.

What do you like best about your company?

Work life

What do your coworkers need to improve and how could you work together better?

Great team. Frustrated with challenges presented by the org structure.

Briefly describe your overall experience at your company

good place to work and build a career

Briefly describe your overall experience at your company

Sharp downhill as of recently and not seeing the light at the end of the tunnel.

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