Q&A With Liberty Mutual Insurance Employees

It’s a lot of testing and multiple personal interviews

The interview process is decent.. Several clarifying questions of your background experience to determine if you are a good fit for the company.

Multi phase with behavioral interview and small case

Very supportive

They were knowledgeable in telling one what to say but when you get on the floor... It gets tricky trying to meet your metric numbers.

You have to be in good attendance standing, have good metrics and an appropriate environment at home

Well from what I see it's close to none existent.. There are some limited work at home reps but there are 100's still waiting on a work at home launching.. Perhaps in the near future... It would be something the company would implement.. Just don't hold your breath...the wait might be longer than anticipated.

Health life dental 401k pension health savings account

Dental, health, vision. Tuition reimbursement. Discounts for prescription and gym and discounts on other places such as the movies. Occasional lunch in the office every now and then... Some shine points that allows you to purchase items on a site provided by the company based on the number of points you have accumulated in your points bank.

Awesome

There are some friendly.. Others not so friendly since the environment is very competitive and each person has to look out for themselves or in some cases their team

Manager and peers One week

Intially heard back from hr after about 3 months. After that, met with my Director for 1 of 2 interviews. Was hired soon after second interview with a department manager..

It really depends upon the position for which you are interviewing. However, I don't think it's ever a mistake to dress formally (business dress). Some positions would be perfectly happy with more "business casual" but it varies widely.

Business formal

No pets, although I believe service animals would be allowed.

Determination drive energy focus confidence

It’s a great company

They ask a lot of “Name a time when you ....” questions.

It can be challenging but you have to work your social life around your schedule and plan for two weeks at a time.

That tends to vary sometimes its the hard working ones and other times it's out of pure luck or being the office pet or office politics.

I think feedback is important but I think your feedback.. it's based on the company's needs.

I feel that it can be bitter/sweet.. You just have to take it a day at a time and make the most of it and not get overly stressed based on the demands of the company.. Constant changes, or the customers scream at you over their rate or bills or some other issue..it is best to take it one day at a time so as not to get overwhelmed.

Work schedules are given two weeks at a time and. Can be hard to determine in advance and schedules most times you are given every other weekend off. Your end times vary per day but what remains the same is your start time for the day. You can request time off but you have to make sure you schedule it before the schedules post for the next two weeks... Can be abit tricky.

The vacation policy is abit limited since you have to. Know when you need to take a vacation at the beginning of the year. Now if you are planning on taking a few days of here or there you have to be careful how you plan it since you could land yourself points. You are typically given two weeks. Your sick time is also your flexible time from your vacation and personal bank

We have a very diverse company.

The best part is being able to help someone when they ask questions

Looks great on the outside.

In the customer service department. I have not heard of the internship program.

It's hard to say but a lot of things is trial and error or trial and success.

Questions pertaining to your customer service experience. Questions if you are licensed or not.

They measure growth by you meeting all metrics. Average talk time. The things the customers say in surveys about the company and the first interaction the customer had with the first representative they spoke with, how quickly reps take the next call in queue,How many leads or upselling you get on a daily or month or quarter basis. How long you talk on average with each customer, that would determine your success and growth.