Liberty Mutual Insurance CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I think the company has the right idea on things but need alot of improvement
Review from Customer Support Dept
It had been awesome thus far. I wouldn’t change anything about working for Liberty Mutual
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
their absence they were rude all the time.
Review from Customer Support Dept
The leadership team is open and transparent with regards to changes and our company's direction.
Review from Customer Support Dept
Supportive transparent innovative real people
Review from Customer Support Dept
They’re always caring for the employees within our building to make sure that we are succeeding
Review from Customer Support Dept
Forward thinking and creative ideas
Review from Customer Support Dept
What does the leadership team need to get better at?
listening to front line employees
Review from Customer Support Dept
I've seen some of our best employees suddenly fired because the manager had personal issues.
Review from Customer Support Dept
Work life balance.. Work at home opportunities. Less Favortism.
Review from Customer Support Dept
My direct manager needs to care and stop taking a blanket approach to leading his team. I feel like my manager could care less about me and my accomplishments and is just there to do a job.
Review from Customer Support Dept
less Micro-management, provide more shine points. 75 is a slap on the face. create more advancement opportunities for people who really work hard and most of all...stop the favoritism its getting sickening.
Review from Customer Support Dept
What is the best part about your compensation package?
401k yearly bonuses great health eye and dental
Review from Customer Support Dept
It’s based upon your work and how well you’ve done
Review from Customer Support Dept
We are compensated fairly for meeting our performance metrics
Review from Customer Support Dept
Work life balance and working from home
Review from Customer Support Dept
Vacation bonus flex time travel
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
literally you were a number you were only as good as your stats.
Review from Customer Support Dept
What are some of the best things about your team?
They could all be handled with an email.
Review from Customer Support Dept
we had them daily nothing new to talk about
Review from Customer Support Dept
They work hard and are not always recognized for the work they do.
Review from Customer Support Dept
Everyone is on board and willing to help
Review from Customer Support Dept
The collaboration to get the job done and support to help each other
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Learn to understand the meaning of teamwork and actually do the job they were hired to do instead of passing it off to someone else.
Review from Customer Support Dept
we need to not be on the phones all the time like robots
Review from Customer Support Dept
Have people work together instead of against each other by constantly competing. It creates a hostile environment and lots of jealousy. I also hate the fact our numbers for metrics are shared to others.. That's personal
Review from Customer Support Dept
My peers do not care about change. They show up do "their" work and nothing more. They complain but are not willing to do anything outside of "their" work to make it better. No one recognizes anyone for a job well done or thinking outside of the box.
Review from Customer Support Dept
my coworkers are all stressed out and most are just there for the pay check....not for the joy the job brings since stagnant advancements in the Florida locations.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Respectful kind people being nice is acknowledge encouraged and rewarded
Review from Customer Support Dept
They include everyone in everything. Not one point are you out of the loop on anything important
Review from Customer Support Dept
We are very inclusive and diverse
Review from Customer Support Dept
Work place flexibility and focus on attracting and keeping top talent
Review from Customer Support Dept
What needs to change to make the company culture better?
It all starts from the top... better management
Review from Customer Support Dept
Managers are held accountable to how other's view the company, even when it is not an objective. They have received negative behavior ratings for the same. It is retaliation. Managers are afraid to own up to mistakes with senior management, causing unfair promotions and retainment of employees.
Review from Customer Support Dept
What did you like most about the interview process?
it was quick and to the point i was advised what the next steps were without having to ask
Review from Customer Support Dept
Friendly interviewer.. Can't complain.. It was a good one.
Review from Customer Support Dept
It was a pleasant experience
Review from Customer Support Dept
What would you improve about your company's interview process?
The questions were generic with little room for the candidate to stand out
Review from Customer Support Dept
i am not sure. to be honest. the interview process was fie
Review from Customer Support Dept
What makes you most happy at work?
Being able to talk to and help so many people across the country understand something that is fairly complex
Review from Customer Support Dept
I work with people I enjoy being around
Review from Customer Support Dept
My manager and my team
Review from Customer Support Dept
What's going wrong and how can it be improved?
Liberty plays those horrible commericals over and over but it needs to stop. They could also stop jacking up peoples rates everty year.
Review from Customer Support Dept
Too many to name. They need alot of improvenents
Review from Customer Support Dept
The fact it is too loud there... Our volumes are on the loudest because we sit too close to each other and constantly talk loud
Review from Customer Support Dept
Change is happening too much and too fast. While it is good, we are unable to determine if a change is appropriate first. This negatively impacts the customer and employees
Review from Customer Support Dept
what is wrong is management playing deaf ears to the real issues, such as favoritism, micro-management, the "all about the numbers" game, no known opportunity for advancements unless relocating and the unrealistic metrics...most coworkers are burned out and stressed out and unhappy.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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