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This company is a joke. They have no clue how to run a ground delivery business and they hire their warehouse managers that previously worked at FedEx Freight or have never worked with a Delivery company, in general. They don't care about their packages or their drivers. Managers have bad work ethic
What did you like most about the interview process?
Being shown around the warehouse
What are some of the best things about your team?
The master contractors, drivers, and dispatcher. We all know how to work together, despite the absence of our service center manger.
What does the leadership team need to get better at?
Training their employees when they're hired. Coming into work, in general. Understanding how a business, especially a ground delivery business, should run. Actively participate in the work environment instead of showing up whenever they please and watch everyone else struggle while they don't help.
What's going wrong and how can it be improved?
The package handling/receiving from our hub. Packages are opened and products are stolen out of this packages upon arrival. You need security systems at all warehouses/expansion centers. Stop giving out slaps on the wrists for employees who continue to fail to do their job.
What needs to change to make the company culture better?
The company needs to sit down with people who actually know how a ground delivery service works instead of guessing and doing things that don't help the company. They need to understand that hiring managers from a freight company will not help a ground company. You need to actually train people.
Why do you feel undervalued and what would make you feel better about your compensation?
I am undervalued because I am doing my service center Manager's workload along with mine. I am underpaid and still have not received my raise that I agreed to over a month ago. I would feel better if this company took their employees seriously instead of making them look like a joke.
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