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Horrible work environment. Caseloads are too high, meanwhile managers make all the money but do nothing and then say there is no budget for a raise. Their slogan is 'caring counts' but nothing about the company's culture is caring.
What needs to change to make the company culture better?
If the company actually cared about their employees, we might be able to actually embrace our 'caring counts' slogan and take the time to, in turn, care about our cases.
What do your coworkers need to improve and how could you work together better?
We need more employees but no one wants to work for such a poorly reviewed company. We need management to treat current employees with respect and with proper compensation without being talked down to by 'caring' managers.
What's going wrong and how can it be improved?
We cannot appropriately work our caseloads because we're overworked. Instead of doing the right thing, we have no choice but to do the 'quick thing' instead. Your employees should not be crying at their desks on a daily basis.
What does the leadership team need to get better at?
There is no need for middle management. Instead pay your employees what they deserve and you might find that you can actually recruit employees. Hard to find new hires when current employees would never refer anyone due to the company's culture.
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