Sedgwick Employee Reviews
Out of 426 Sedgwick employee reviews, 64% were positive. The remaining 36% were constructive reviews with the goal of helping Sedgwick improve their work culture. The IT team, with 93% positive reviews, reports the best experience at Sedgwick compared to all other departments at the company. The Admin team offered the most constructive feedback, with 40% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Admin Dept
What do you like best about the leadership team?
Allow us to work autonomously
they are always ready to listen
caring, motivating, insightful and great group of people
They listen and try to make work better.and more productive.
Review from Customer Support Dept
Transparency and open to new ideas, very collaborative
What does the leadership team need to get better at?
they all need to understand that we are people
Hold managers accountable and honest
Review from Admin Dept
Viewing it's workers as people and caring about their wellbeing.
There is no need for middle management. Instead pay your employees what they deserve and you might find that you can actually recruit employees. Hard to find new hires when current employees would never refer anyone due to the company's culture.
listening to their teams & not expecting miracles. not working the teams to the bone with a skeleton crew.
What is the best part about your compensation package?
Good compensation package that suits me
Review from Customer Support Dept
Salary pay and overtime pay
Flexibility to get the work done, well remunerated and multiple benefits
The health care benefits are decent enough, but not great.
Great health insurance and life insurance benefits
Why do you feel undervalued and what would make you feel better about your compensation?
I have worked roughly 200 hours off the clock so I could get all the desks cleared. I am an expert in several different areas, get 100's on my claim audits, and phone calls, have never missed a day with a call off. Getting more than a quarter raise.
I would appreciate if my raises would reflect the cost of living and the fact I score at least a 4 on my merit reviews.
Keep hearing from corp mgmt how well the company is doing, what company is going to do. Our benefits keep going up but coverage goes down. Expected to work more overtime. No acknowledgemnt that you matter as an employee
Working from home. NOBODY wants to return to the office. Instead, now people have to adjust their lives because they are requiring employees come into the office 3 days a week. Not only do we not get offered ANY extra time to complete work, we now have spend money to go to and from the office again.
Froze merits and lied that would get it during the year.
What are some of the best things about your team?
they collaborate as know that management do not help with questions
I love working with my team. Some of us work remote so we do virtual coffee chats, team town halls and other connection-type meetings to help us all collaborate and get to know one another.
good people who at least try
We work together to support and encourage each other.
Good people, the problem is the company
What do your coworkers need to improve and how could you work together better?
The team is unhappy with the operation management team and how employees are being treated.
We need more employees but no one wants to work for such a poorly reviewed company. We need management to treat current employees with respect and with proper compensation without being talked down to by 'caring' managers.
co-workers need to have their workloads adjusted as well. Moral is terrible
Think outside the box more
Hire staff so the work gets done the way it should.
What is most positive about the culture and environment at your company?
The team supports and encourages each other.
The positive was my first Mgr. He was helpful and considerate. He didn't play favorites like the Mgr who replaced him.
They sllow me to wfh
We have Teams and can communicate with each other using the emojis and gifs. We are encouraged to laugh and enjoy our time at work while still getting work completed.
The support from leadership and team
Review from Customer Support Dept
What needs to change to make the company culture better?
Define a corporate strategy and communicate that to all of the colleagues.
Take better care of your people so your people will take care of your clients. Pay your employees to complete the unreasonble amount of work rather than lining managements pockets for saving money.
Understanding that people want to feel appreciated and valued. We want to be paid fairly. We want to be listened to and not just ignored when we share valid concerns. We want to see action and change. Positive changes!
If the company actually cared about their employees, we might be able to actually embrace our 'caring counts' slogan and take the time to, in turn, care about our cases.
Accountability of the senior manager decisions
What did you like most about the interview process?
It was an open discussion rather than focusing on STAR questions
It was very informal and short
It was so laid back
I needed a job during covid and they needed a body. It was obvious, i thought though i would feel good abt my job and have opportunties.
Leadership was upfront about how the company operates and expectations of position
Review from Customer Support Dept
What would you improve about your company's interview process?
meaningless questions, individuality is not very welcome. Standard protocol questions only.
Focus on hiring competent people not people who are social / friends of management.
Take more time and he honest regarding job duties.
Review from Operations Dept
What makes you most happy at work?
I enjoy working at home but also like seeing colleagues in the office when i get a chance.
I most like helping my cliebts.
The actual work I do to help our customers.
I am lucky that i have a good client. They appreciate what i do. Sedgwick has some bad clients. Thats why i apreciate my client
The work, flexibility, hours, teams, clients
Review from Customer Support Dept
What's going wrong and how can it be improved?
We cannot appropriately work our caseloads because we're overworked. Instead of doing the right thing, we have no choice but to do the 'quick thing' instead. Your employees should not be crying at their desks on a daily basis.
Lack of communication regarding daily changes. Lack of empathy for employees. Managements only concern is the accounts, not their people working the accounts.
Negative company with very poor technology
Sedgwick only cares about the billions of dollars they make.
Nothing is done on time and all the claimants are right to be pissed
What do you like best about your company?
Support, culture and opportunities to further develop the business
What would you most like to see improved at your company?
There aren't any Outlook reviews of Sedgwick yet.
Be the first to contribute a review.