Sedgwick Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
I want a new job. But this company offers a few perks not many do.
Review from Customer Support Dept
What do you like best about the leadership team?
They listen and try to make work better.and more productive.
Review from Customer Support Dept
Immediate managers seem to have best interests of the employees.
Review from Customer Support Dept
Leadership team definitely puts you first and is always understanding
Review from Customer Support Dept
For me, I have had both good and bad run ins with leadership. Being fairly new I have to say that the jury is still out on this one. I have seen things handled well and then I have seen things that were not handled well at all.
Review from Customer Support Dept
What does the leadership team need to get better at?
Pay attention to their own motto and supposed principles. End impenitence. End having anal procedures and policies be more important than real situations and real people. Get competent computer systems.
Review from Customer Support Dept
Everyone in leadership positions that I have met seems to be really helpful and knowledgable.
Review from Customer Support Dept
What is the best part about your compensation package?
Good compensation package that suits me
Review from Customer Support Dept
Their PTO offered is ranked up their with the best of them. I would have liked to have seen a little bit of a better match on the 401K however, they do offer HSA with the HDHP and they do contribute handsomely on that so in hindsight it kind of makes up slightly.
Review from Customer Support Dept
You are given almost 20 days of PTO on your start date. Medical, dental, vision start immediately as well. There are also many other benefits available like employee assistance programs, tuition assistance, 401k with employee match. etc.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Cheaper insurance with better quality.
Review from Customer Support Dept
What are some of the best things about your team?
I had read where no one has time to help their neighbor and I have to disagree. There hasn't been one time where I had reached out and didn't have someone their for me and my members on the phone.
Review from Customer Support Dept
We are supportive of each other.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Sedgwick needs to keep the employees that are good at the job and quit replacing them with new people that know nothing. They can't keep people.
Review from Customer Support Dept
Everybody needs to improve on their work ethic which would help everybody in the department overall
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The support from leadership and team
Review from Customer Support Dept
Trainers are great and immediate managers are.
Review from Customer Support Dept
Many people try to be.
Review from Customer Support Dept
I think that if you are upbeat, it will spread. I also believe that if you are negative, you will get that back too. The thing is, you have to buy into and support your work environment and help make it the place where you want to be.
Review from Customer Support Dept
Everyone is supportive of each other.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Leadership was upfront about how the company operates and expectations of position
Review from Customer Support Dept
Was quick and not too involved
Review from Customer Support Dept
It was very straightforward and not uncomfortable at all
Review from Customer Support Dept
The Lead that I interviewed with was incredible. She single handedly made my decision to join Sedgwick easy. I had other offers with higher pay but there was something that I felt from our interview that made me choose this company.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
The work, flexibility, hours, teams, clients
Review from Customer Support Dept
Getting paid and days off
Review from Customer Support Dept
I am happy to have a job that offers decent benefits and the opportunity for advancement but I must say that the pay is subpar.
Review from Customer Support Dept
I'm happy about the support that I get at work and knowing that I have the opportunity for growth within the company.
Review from Customer Support Dept
What's going wrong and how can it be improved?
To much to list in this little box.
Review from Customer Support Dept
We do not have enough employees to compensate our growing company. We are overworked and their demands are too high
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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