The Telecommunications Industry: Comparing the Cultures of AT&T, Comcast, Sprint, T-Mobile and Verizon

Witness an industry in transition: These five companies – AT&T, Comcast, Sprint, T-Mobile, and Verizon – all major players in the Telecommunications Industry, used to traffic in delivering the sound of the human voice. Now, they are looking at a future where more and more people communicate with text messages and photos – even if old-fashioned person-to-person telephone calls are still their biggest source of revenue. Such major transitional periods often see the folding of once-monolithic companies, but these five survivors are still very much in the game. For a 2019 report, Deloitte said “the telecom sector continues to be the epicenter for growth, innovation, and disruption for virtually any industry.” So how do employees in such an always-booming industry feel about the nuts-and-bolts of the way their companies are run? Using Comparably’s substantial employee-submitted ratings, we can get a look at how a career working in the Telecommunications Industry treats the average employee.

OVERALL CULTURE

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All of the companies above have cultures graced with grades that don’t veer far from average, except one – T-Mobile, who win the first round, for Overall Culture. Comcast is first runner up with a score eleven points lower than T-Mobile’s.

AT&T: It’s a great culture for those who want to grow and develop. There are tons of resources available to gain experience, mentor programs, and hundreds of possible career paths. However, the business changes rapidly and if you expect to sit complacent for 25 years and retire doing the same thing you started doing and don’t want to adapt – you will be caught on the wrong side of the business.”

Comcast: Company culture is a cult. As long as you tow the company line and cheer about everything, you’re looked upon favorably. Comcast wants to be like Apple so all the marketing and technology reflects that but operates internally like it is 1985.

Sprint: “Good company but in financial trouble which passes on to the employees, making it a negative work environment.”

T-Mobile: “They offer an inclusive environment, lots of employee appreciation and great team spirit.Everyone is honest and focused on the job at hand. And there is magenta EVERYWHERE.”

Verizon: We have fun with dress up days, team builders and potlucks. We address the concerns of unhappy employees and coach and develop each other.”

CEO & LEADERSHIP

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T-Mobile’s much-loved John Legere walks away with the second category, which measures how employees feel about their CEO. Comcast’s Brian Roberts landed in second place, with a strong showing at 76. Roberts is followed by Sprint‘s Michel Combes. Verizon‘s Vestberg and AT&T‘s Stephenson show room for improvement.

AT&T: Good leader and visionary. AT&T needs to maintain their focus on Enterprise business and Mobility and not sway too far away with entertainment.”

Comcast: Brian seems to know what he is doing. But we think he overpaid for Sky.

Sprint: “Leadership needs to define goals and instil a company culture of collaboration versus building responsibilities around an individual to insulate themselves from layoffs.”

T-Mobile: Best CEO in corporate America. He listens to the customers and aligns strategy to fix industry pain points. Also has changed the company for employees to benefit for our success by making us all shareholders while continuing to deliver value to shareholders.

Verizon: Verizon is an extremely profitable company. I would like to think that this is due to our CEO and other Chief Executives.

COMPENSATION

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A third category goes to T-Mobile, with their rare A+ score for Compensation. Comcast is close behind T-Mobile, lagging by only five percentage points. The other three companies scored average ratings, with Sprint bringing up the rear.

AT&T: “All raises and bonuses are basically computer generated. Supervisors have little input. The whole company is just a spreadsheet study.

Comcast: The pay is definitely fair after a year or so because of the value of the stock-based compensation.”

Sprint: “I went years without consistent pay increase. Cost of living going up but not the pay. Other companies pay more for my position.”

T-Mobile: “I have great health care, stocks, a chance to earn commission on top of already great pay, over time opportunities normally and then around new phone launches they offer overtime PLUS an extra $20 – $50 an hour. There’s also a company cellphone service discount of 75% off your service plan.

Verizon: “We have some of the best pay and benefits I’ve ever seen.”

PERKS & BENEFITS

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Workers in the Telecommunications Industry can expect at the very least a solid, workable benefits package, according to our data. Two companies, T-Mobile (taking their fourth little gold trophy) and Verizon tie for first place. Sprint again brings up the rear, but is not particularly outclassed by reactions to salaries at Comcast and AT&T.

AT&T: Good discounts on Direct TV. Used to have good discounts on cell service, but with the new pricing structure, our discounts seem irrelevant. Home service discounts are good if AT&T service is available in your town.

Comcast: I love the medical benefits. Recently had a 24,000 surgery for free, not one penny spent.”

Sprint: A great health/vision/Dental plan, employee stock options, 401k options with matching, huge discounts on your own sprint phone plans, reimbursement for travel and expenses and I’ve heard in some cases moving costs.”

T-Mobile: “They offer everything. PTO, 401K, Full Health Benefits, including dental and vision, pet, Stock Options, Employee Discount Site.”

Verizon: “The yearly bonus in February is nice. Health benefits are really good and 6% 401k match is a great option.”

DIVERSITY

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T-Mobile continues to dominate the culture field with their fifth win in five categories. Second again is Comcast, with a score hanging 13 percentage points behind T-Mobile. Verizon lands with a respectable third-place score. Sprint and AT&T continue clocking average results as they take fourth and fifth place, respectively.

AT&T: More and more diversity every day.”

Comcast: Diverse among employees. Management is top white heavy and male.

Sprint: I work with a very diverse crew and have leadership that is very diverse being POC and women.”

T-Mobile: There is some great diversity. But in technology we still need more women – especially women of color (Hispanic and African American) to balance out all the testosterone in the organization.”

Verizon: You can meet people fresh out of high school/college to retirement age, all religions, sexual preferences, nationalities, etc.

OUTLOOK

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AT&T: Growing fastest = anything that doesn’t require a labor force. Virtual network areas. Struggling = anything that you think of when you think AT&T for the last 100+ years.

Comcast: As the entire world turns to Internet protocol, Comcast is doing a great job at keeping up with speed demand However, the landline is a dinosaur. And too much emphasis is put on selling it.”

Sprint: ““I loveseeing my staff full of life and helping customers with their life connections.

T-Mobile: “The next 5 years will see T-Mobile’s investments in network, media and broadband make the company even more competitive – and disruptive. There’s lots to do and it’s fun work.”

Verizon: Wireless is growing the fastest while copper is trying to be discontinued at every turn as it is an outdated, dilapidated technology.”

And T-Mobile takes the Outlook category in a walk. No flies on that company, and also no sense from these responses of a company hanging on for dear life as the way we communicate changes drastically. This contest was a rout three categories ago, but that doesn’t lessen the impact of T-Mobile’s victory. They seem to be the only one of the five companies we looked at who follow a more modern philosophy of company culture, and they are clearly the best opportunity for someone currently looking for a career in telecommunications. None of the other four companies embarrassed themselves – Verizon even shared a victory with T-Mobile! – but none of the other four companies sound like the ideal of a modern workplace, either.

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