50
NPS
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1st Century Bank
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About 1st Century Bank's Brand
1st Century Bank understands the value of powerful relationships to our peer clientele. Among its major competitors, 1st Century Bank is ranked in 1st place for NPS while JPMorgan Chase & Co is 2nd, and Preferred Bank is 3rd.
1st Century Bank Ranking
- #1 / 4 of its competitors
1st Century Bank NPS
1st Century Bank's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether 1st Century Bank's customers would recommend using the product based on a scale of -100 to 100.
1st Century Bank Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
1st Century Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2025 0 | Oct 2025 | 0 |
Nov 2025 50 | Nov 2025 | 50 |
How Other Brands Compare
1st Century Bank is ranked first for NPS among its competitors. JPMorgan Chase & Co and Preferred Bank come in second and third, with Grandpoint Bank coming in at #4.
1st Century Bank |  JPMorgan Chase & Co |  Preferred Bank |  Grandpoint Bank | |
| Global Ranking | #- | #72 | #- | #- |
| NPS | 50 | 31 | -100 | - |
| Valuation Updated every 24 hours for public companies | - | $451.20B | $854.91M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
1st Century Bank NPS vs. Competitors
Compared to its competitors, 1st Century Bank's NPS is rated right above JPMorgan Chase & Co.
| COMPANY | NPS Score | |
|---|---|---|
| 1st Century Bank | 50 |
| JPMorgan Chase & Co | 31 |
| Preferred Bank | -100 |
1st Century Bank as an Employer
2.8/5
1st Century Bank has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
1st Century Bank scored a 50 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of 1st Century Bank would recommend the brand to a friend. ENPS measures how likely 1st Century Bank employees would recommend working at 1st Century Bank to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
