Preferred Bank NPS & Customer Reviews

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Preferred Bank

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Preferred Bank

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About Preferred Bank's Brand

Preferred Bank truly believe we are The Preferred Way to Bank. Among its major competitors, Preferred Bank is ranked in 6th place for NPS while First Busey Corporation is 1st, and 1st Century Bank is 2nd.Their current market cap is $854.91M

Brand at a Glance

100%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Preferred Bank Ranking

^#4 / 4 of its competitors

Preferred Bank NPS

Preferred Bank's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Preferred Bank's customers would recommend using the product based on a scale of -100 to 100.

Preferred Bank Overall NPS

-100

NPS

0%	Promoters
0%	Passives
100%	Detractors

Preferred Bank NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2020 -100	Mar 2020	-100

How Other Brands Compare

Preferred Bank is ranked #4 for NPS among its competitors. Hamilton and Bank OZK come in first and second, with East West Bancorp coming in at third. Among those competitors, it is the lowest valued company behind Hamilton.

	Preferred Bank	Bank OZK	Hamilton	East West Bancorp
Global Ranking	#-	#766	#-	#-
NPS	-100	20	30	20
Valuation Updated every 24 hours for public companies	$854.91M	$4.94B	$11.25B	$7.11B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Preferred Bank NPS vs. Competitors

Compared to its competitors, Preferred Bank's NPS is rated right below First Choice Bank.

COMPANY		NPS Score
	First Busey Corporation	50
	1st Century Bank	50
	Hamilton	30
	Bank OZK	20
	East West Bancorp	20
	First Choice Bank	N/A
	Preferred Bank	-100

Preferred Bank Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Preferred Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

Preferred Bank Customer Loyalty vs. Competitors

Compared to its competitors, Preferred Bank's Customer Loyalty score is rated right above First Busey Corporation.

COMPANY		Customer Loyalty Score
	Preferred Bank	100%
	First Busey Corporation	89%
	Bank OZK	80%
	Hamilton	74%
	East West Bancorp	72%
	1st Century Bank	N/A
	First Choice Bank	N/A

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Preferred Bank Product Quality

1.5/5

Preferred Bank has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Preferred Bank Product Information

Preferred Bank’s product quality score is a 1.5 out of 5 as rated by its users and customers.

Website: http://preferredbank.com

Company Size: 51-200 Employees

Industry

Tech

FinTech

Preferred Bank Product Quality vs. Competitors

Compared to its competitors, Preferred Bank's Product Quality score is rated right above 1st Century Bank, and is preceded by East West Bancorp.

COMPANY		Product Quality Score
	Hamilton	3.9/5
	First Busey Corporation	3.6/5
	Bank OZK	3.5/5
	East West Bancorp	3.5/5
	Preferred Bank	1.5/5
	1st Century Bank	N/A
	First Choice Bank	N/A

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Preferred Bank Pricing

Preferred Bank ROI & Value For Money

1.5/5

Preferred Bank has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Preferred Bank Pricing vs. Competitors

Compared to its competitors, Preferred Bank's ROI score is rated right above 1st Century Bank, and is preceded by East West Bancorp.

COMPANY		Pricing Score
	First Busey Corporation	3.8/5
	Hamilton	3.7/5
	Bank OZK	3.4/5
	East West Bancorp	3.2/5
	Preferred Bank	1.5/5
	1st Century Bank	N/A
	First Choice Bank	N/A

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Preferred Bank Customer Service

1.5/5

Preferred Bank has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Preferred Bank's Customer Service

Address

29th floor, 601 S. Figueroa St, Los Angeles, CA

Website

http://preferredbank.com

Phone Number

2138911188

Preferred Bank Customer Service vs. Competitors

Compared to its competitors, Preferred Bank's Customer Service score is rated right above 1st Century Bank, and is preceded by Bank OZK.

COMPANY		Customer Service Score
	First Busey Corporation	3.8/5
	East West Bancorp	3.6/5
	Hamilton	3.6/5
	Bank OZK	3.6/5
	Preferred Bank	1.5/5
	1st Century Bank	N/A
	First Choice Bank	N/A

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Consumer vs. Employees

Preferred Bank scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Preferred Bank would recommend the brand to a friend. ENPS measures how likely Preferred Bank employees would recommend working at Preferred Bank to a friend.

Net Promoter Score

-100

NPS Score

0%	Promoters
0%	Passive
100%	Detractors

Employee Net Promoter Score

-100

eNPS Score

0%	Promoters
0%	Passive
100%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail