0
NPS
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MDM
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About MDM's Brand
Among its major competitors, MDM is ranked in 2nd place for NPS while Arup is 1st.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
5/5
Customer Service
MDM Ranking
- #2 / 2 of its competitors
MDM NPS
MDM's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether MDM's customers would recommend using the product based on a scale of -100 to 100.
MDM Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
MDM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 0 | Nov 2023 | 0 |
How Other Brands Compare
MDM is ranked second for NPS among its competitors. Arup comes in first.
MDM |  Arup | |
| Global Ranking | #- | #875 |
| NPS | 0 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MDM Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MDM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MDM Customer Loyalty vs. Competitors
Compared to its competitors, MDM's Customer Loyalty score is rated right above Arup.
Unlock MDM Customer Loyalty vs. Competitors Data
VS
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MDM Product Quality
1.5/5
MDM has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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MDM Product Information
MDM’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.mdmchatillon.it/
MDM Product Quality vs. Competitors
Compared to its competitors, MDM's Product Quality score is rated right below Arup.
Unlock MDM Product Quality vs. Competitors Data
VS
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MDM Pricing
MDM ROI & Value For Money
1.5/5
MDM has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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MDM Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MDM Customer Satisfaction vs. Competitors
Compared to its competitors, MDM's Customer Satisfaction score is rated right below Arup.
Unlock MDM Customer Satisfaction vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full MDM Customer Satisfaction vs. Competitors data and gain insights into your customers today.
MDM Customer Service
5/5
MDM has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About MDM's Customer Service
Website
http://www.mdmchatillon.it/
MDM Customer Service vs. Competitors
Compared to its competitors, MDM's Customer Service score is rated right above Arup.
Unlock MDM Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MDM Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
MDM scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of MDM would recommend the brand to a friend. ENPS measures how likely MDM employees would recommend working at MDM to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
