100
NPS
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Op4G
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About Op4G's Brand
"Op4G is a philanthropic market research company that offers open-end coding, quantitative surveys and online reporting services." Among its major competitors, Op4G is ranked in 1st place for NPS while Qualtrics is 2nd, and Civis Analytics is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Op4G Ranking
- #1 / 3 of its competitors
Op4G NPS
Op4G's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Op4G's customers would recommend using the product based on a scale of -100 to 100.
Op4G Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Op4G NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
How Other Brands Compare
Op4G is ranked first for NPS among its competitors. Qualtrics and Civis Analytics come in second and third.
Op4G |  Qualtrics |  Civis Analytics | |
| Global Ranking | #- | #274 | #- |
| NPS | 100 | 37 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.58B | $65.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Op4G NPS vs. Competitors
Compared to its competitors, Op4G's NPS is rated right above Qualtrics.
| COMPANY | NPS Score | |
|---|---|---|
| Op4G | 100 |
| Qualtrics | 37 |
| Civis Analytics | -100 |
Op4G Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Op4G users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Op4G Customer Loyalty vs. Competitors
Compared to its competitors, Op4G's Customer Loyalty score is rated right above Qualtrics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Op4G | 100% |
| Qualtrics | 83% |
| Civis Analytics | 10% |
Unlock Op4G Customer Loyalty vs. Competitors Data
VS
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Op4G Product Quality
5/5
Op4G has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Op4G Product Information
Op4G’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://op4g.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Op4G Product Quality vs. Competitors
Compared to its competitors, Op4G's Product Quality score is rated right above Qualtrics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Op4G | 5/5 |
| Qualtrics | 4.1/5 |
| Civis Analytics | 2.5/5 |
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Op4G Pricing
Op4G ROI & Value For Money
4.5/5
Op4G has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Op4G Pricing vs. Competitors
Compared to its competitors, Op4G's ROI score is rated right above Qualtrics.
| COMPANY | Pricing Score | |
|---|---|---|
| Op4G | 4.5/5 |
| Qualtrics | 3.9/5 |
| Civis Analytics | 2.5/5 |
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VS
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Op4G Customer Service
4.5/5
Op4G has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Op4G's Customer Service
Address
Portsmouth, NH United States of America
Website
http://op4g.com/
Op4G Customer Service vs. Competitors
Compared to its competitors, Op4G's Customer Service score is rated right above Qualtrics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Op4G | 4.5/5 |
| Qualtrics | 4/5 |
| Civis Analytics | 2.5/5 |
Unlock Op4G Customer Service vs. Competitors Data
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Op4G as an Employer
2.8/5
Op4G has a 2.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Op4G scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Op4G would recommend the brand to a friend. ENPS measures how likely Op4G employees would recommend working at Op4G to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
