55
NPS
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Unicity
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About Unicity's Brand
Among its major competitors, Unicity is ranked in 3rd place for NPS while USANA Health Sciences is 1st, and Amway Corporation is 2nd.
Brand at a Glance
89%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
Unicity Ranking
- #3 / 3 of its competitors
Unicity NPS
Unicity's Net Promoter Score (NPS) is a 55 with 73% Promoters, 9% Passives, and 18% Detractors. Net Promoter Score tracks whether Unicity's customers would recommend using the product based on a scale of -100 to 100.
Unicity Overall NPS
| 73% | Promoters |
|---|---|
| 9% | Passives |
| 18% | Detractors |
Unicity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Aug 2023 100 | Aug 2023 | 100 |
Mar 2024 83 | Mar 2024 | 83 |
Apr 2024 85 | Apr 2024 | 85 |
Oct 2024 87 | Oct 2024 | 87 |
Feb 2025 66 | Feb 2025 | 66 |
Sep 2025 50 | Sep 2025 | 50 |
Jan 2026 54 | Jan 2026 | 54 |
How Other Brands Compare
Unicity is ranked third for NPS among its competitors. USANA Health Sciences and Amway Corporation come in first and second.
Unicity |  USANA Health Sciences |  Amway Corporation | |
| Global Ranking | #- | #748 | #828 |
| NPS | 55 | 70 | 56 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $2.05B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unicity NPS by Usage
Unicity's NPS was rated 80 points by customers who have used Unicity's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
Unicity NPS vs. Competitors
Compared to its competitors, Unicity's NPS is rated right below Amway Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| USANA Health Sciences | 70 |
| Amway Corporation | 56 |
| Unicity | 55 |
Unicity Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Unicity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Unicity Customer Loyalty Score by Usage
Unicity's Customer Loyalty score was rated 100% by customers who have used Unicity's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Unicity Customer Loyalty vs. Competitors
Compared to its competitors, Unicity's Customer Loyalty score is rated right above Amway Corporation, and is preceded by USANA Health Sciences.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USANA Health Sciences | 90% |
| Unicity | 89% |
| Amway Corporation | 87% |
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Unicity Product Quality
4.4/5
Unicity has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Unicity Product Information
Unicity’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.unicity.com/
- Company Size
- 11-50 Employees
Quick Insights into Unicity Product Quality
Unicity's Product Quality score was rated highest by customers who have used Unicity's products/services for Less than 1 Year.
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Ranked Unicity Product Quality the Highest
Unicity Product Quality Score by Usage
Unicity's Product Quality score was rated 5 stars by customers who have used Unicity's products/services for Less than 1 Year.
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Unicity Product Quality vs. Competitors
Compared to its competitors, Unicity's Product Quality score is rated right below Amway Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| USANA Health Sciences | 4.7/5 |
| Amway Corporation | 4.5/5 |
| Unicity | 4.4/5 |
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Unicity Pricing
Unicity ROI & Value For Money
4.3/5
Unicity has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Unicity ROI
Unicity's ROI score was rated highest by customers who have used Unicity's products/services for Less than 1 Year.
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Ranked Unicity ROI the Highest
Unicity ROI Score by Usage
Unicity's ROI score was rated 4.8 stars by customers who have used Unicity's products/services for Less than 1 Year.
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Unicity Pricing vs. Competitors
Compared to its competitors, Unicity's ROI score is rated right below Amway Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| USANA Health Sciences | 4.5/5 |
| Amway Corporation | 4.3/5 |
| Unicity | 4.3/5 |
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Unicity Customer Satisfaction (CSAT)
Unicity Customer Satisfaction (CSAT) Score
72 / 100
Unicity has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
72%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Unicity Customer Satisfaction
Unicity's Customer Satisfaction score was rated highest by customers who have used Unicity's products/services for Less than 1 Year.
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Ranked Unicity Customer Satisfaction the Highest
Unicity Customer Satisfaction Score by Usage
Unicity's Customer Satisfaction score was rated 80 points by customers who have used Unicity's products/services for Less than 1 Year.
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Unicity Customer Satisfaction vs. Competitors
Compared to its competitors, Unicity's Customer Satisfaction score is rated right below Amway Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| USANA Health Sciences | 90% |
| Amway Corporation | 83% |
| Unicity | 72% |
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Unicity Customer Service
4.2/5
Unicity has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Unicity's Customer Service
Website
https://www.unicity.com/
Quick Insights into Unicity Customer Service
Unicity's Customer Service score was rated highest by customers who have used Unicity's products/services for Less than 1 Year.
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Ranked Unicity Customer Service the Highest
Unicity Customer Service Score by Usage
Unicity's Customer Service score was rated 4.8 stars by customers who have used Unicity's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Unicity Customer Service vs. Competitors
Compared to its competitors, Unicity's Customer Service score is rated right below Amway Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| USANA Health Sciences | 4.6/5 |
| Amway Corporation | 4.4/5 |
| Unicity | 4.2/5 |
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Unicity as an Employer
2.9/5
Unicity has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Unicity scored a 55 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Unicity would recommend the brand to a friend. ENPS measures how likely Unicity employees would recommend working at Unicity to a friend.
Net Promoter Score
55
NPS Score
| 73% | Promoters |
|---|---|
| 9% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
