-18
NPS
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AUTOPAY
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About AUTOPAY's Brand
AUTOPAY is an innovative FinTech company that functions as a virtual Finance & Insurance office. Among its major competitors, AUTOPAY is ranked in 2nd place for NPS while CarGurus is 1st, and Bill & Pay is 3rd.
Brand at a Glance
54%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
AUTOPAY Ranking
- #2 / 3 of its competitors
AUTOPAY NPS
AUTOPAY's Net Promoter Score (NPS) is a -18 with 38% Promoters, 6% Passives, and 56% Detractors. Net Promoter Score tracks whether AUTOPAY's customers would recommend using the product based on a scale of -100 to 100.
AUTOPAY Overall NPS
| 38% | Promoters |
|---|---|
| 6% | Passives |
| 56% | Detractors |
AUTOPAY NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 49 | Feb 2022 | 49 |
Mar 2022 57 | Mar 2022 | 57 |
May 2022 37 | May 2022 | 37 |
Aug 2022 22 | Aug 2022 | 22 |
Dec 2022 10 | Dec 2022 | 10 |
Jan 2023 -9 | Jan 2023 | -9 |
Mar 2023 -16 | Mar 2023 | -16 |
Dec 2023 -22 | Dec 2023 | -22 |
Feb 2024 -13 | Feb 2024 | -13 |
Jul 2024 -19 | Jul 2024 | -19 |
Aug 2024 -12 | Aug 2024 | -12 |
Jul 2025 -18 | Jul 2025 | -18 |
How Other Brands Compare
AUTOPAY is ranked second for NPS among its competitors. CarGurus and Bill & Pay come in first and third.
AUTOPAY |  CarGurus |  Bill & Pay | |
| Global Ranking | #- | #531 | #- |
| NPS | -18 | -16 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $2.47B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AUTOPAY NPS by Ethnicity
AUTOPAY's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
AUTOPAY NPS by Usage
AUTOPAY's NPS was rated -66 points by customers who have used AUTOPAY's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
AUTOPAY Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of AUTOPAY users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AUTOPAY Customer Loyalty Score by Ethnicity
AUTOPAY's Customer Loyalty score was rated 28% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AUTOPAY.
28
out of 100
Caucasian
AUTOPAY Customer Loyalty Score by Usage
AUTOPAY's Customer Loyalty score was rated 25% by customers who have used AUTOPAY's products/services for Less than 1 Year.
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AUTOPAY Customer Loyalty vs. Competitors
Compared to its competitors, AUTOPAY's Customer Loyalty score is rated right below CarGurus.
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AUTOPAY Product Quality
2.2/5
AUTOPAY has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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AUTOPAY Product Information
AUTOPAY’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.autopay.com
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Quick Insights into AUTOPAY Product Quality
AUTOPAY's Product Quality score was rated highest by Caucasian customers.
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Ranked AUTOPAY Product Quality the Highest
AUTOPAY Product Quality Score by Ethnicity
AUTOPAY's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AUTOPAY.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
AUTOPAY Product Quality Score by Usage
AUTOPAY's Product Quality score was rated 1.5 stars by customers who have used AUTOPAY's products/services for Less than 1 Year.
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AUTOPAY Product Quality vs. Competitors
Compared to its competitors, AUTOPAY's Product Quality score is rated right below CarGurus.
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AUTOPAY Pricing
AUTOPAY ROI & Value For Money
2.2/5
AUTOPAY has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into AUTOPAY ROI
AUTOPAY's ROI score was rated highest by Caucasian customers.
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Ranked AUTOPAY ROI the Highest
AUTOPAY ROI Score by Ethnicity
AUTOPAY's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AUTOPAY.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
AUTOPAY ROI Score by Usage
AUTOPAY's ROI score was rated 1.5 stars by customers who have used AUTOPAY's products/services for Less than 1 Year.
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AUTOPAY Pricing vs. Competitors
Compared to its competitors, AUTOPAY's ROI score is rated right below CarGurus.
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AUTOPAY Customer Satisfaction (CSAT)
AUTOPAY Customer Satisfaction (CSAT) Score
40 / 100
AUTOPAY has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
27%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AUTOPAY Customer Satisfaction
AUTOPAY's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked AUTOPAY Customer Satisfaction the Highest
AUTOPAY Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AUTOPAY's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
AUTOPAY Customer Satisfaction Score by Usage
AUTOPAY's Customer Satisfaction score was rated 20 points by customers who have used AUTOPAY's products/services for Less than 1 Year.
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AUTOPAY Customer Satisfaction vs. Competitors
Compared to its competitors, AUTOPAY's Customer Satisfaction score is rated right above CarGurus.
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AUTOPAY Customer Service
2.1/5
AUTOPAY has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About AUTOPAY's Customer Service
Address
1147 Broadway, Denver, CO 80203
Website
http://www.autopay.com
Phone Number
844.276.3272
AUTOPAY's Social Links
Quick Insights into AUTOPAY Customer Service
AUTOPAY's Customer Service score was rated highest by Caucasian customers.
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Ranked AUTOPAY Customer Service the Highest
AUTOPAY Customer Service Score by Ethnicity
AUTOPAY's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AUTOPAY.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
AUTOPAY Customer Service Score by Usage
AUTOPAY's Customer Service score was rated 1.5 stars by customers who have used AUTOPAY's products/services for Less than 1 Year.
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AUTOPAY Customer Service vs. Competitors
Compared to its competitors, AUTOPAY's Customer Service score is rated right below CarGurus.
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AUTOPAY as an Employer
2.5/5
AUTOPAY has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
AUTOPAY scored a -18 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of AUTOPAY would recommend the brand to a friend. ENPS measures how likely AUTOPAY employees would recommend working at AUTOPAY to a friend.
Net Promoter Score
-18
NPS Score
| 38% | Promoters |
|---|---|
| 6% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 11% | Promoters |
|---|---|
| 21% | Passive |
| 68% | Detractors |
