52
NPS
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GSMA
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About GSMA's Brand
The GSMA is a trade group that represents network operators using GSM technology for their networks. Among its major competitors, GSMA is ranked in 1st place for NPS while Verizon is 2nd, and Union Internationale des Télécommunications is 3rd.
Brand at a Glance
88%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4/5
Customer Service
GSMA Ranking
- #1 / 3 of its competitors
GSMA NPS
GSMA's Net Promoter Score (NPS) is a 52 with 63% Promoters, 26% Passives, and 11% Detractors. Net Promoter Score tracks whether GSMA's customers would recommend using the product based on a scale of -100 to 100.
GSMA Overall NPS
| 63% | Promoters |
|---|---|
| 26% | Passives |
| 11% | Detractors |
GSMA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
Feb 2022 80 | Feb 2022 | 80 |
Mar 2022 57 | Mar 2022 | 57 |
May 2022 55 | May 2022 | 55 |
Jun 2022 54 | Jun 2022 | 54 |
Jul 2022 53 | Jul 2022 | 53 |
Apr 2023 59 | Apr 2023 | 59 |
Apr 2024 56 | Apr 2024 | 56 |
Aug 2024 58 | Aug 2024 | 58 |
Oct 2024 60 | Oct 2024 | 60 |
Dec 2024 53 | Dec 2024 | 53 |
How Other Brands Compare
GSMA is ranked first for NPS among its competitors. Verizon and Union Internationale des Télécommunications come in second and third.
GSMA |  Verizon |  Union Internationale des Télécommunications | |
| Global Ranking | #- | #108 | #- |
| NPS | 52 | 1 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $241.36B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GSMA NPS by Gender
GSMA's NPS was rated 60 by Male customers on Comparably.
Male
60
GSMA's NPS was rated 60 by Male customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
Female
N/A
GSMA's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GSMA NPS by Age
GSMA's NPS was rated 67 points by customers ages 31-35 on Comparably.
GSMA NPS by Usage
GSMA's NPS was rated 33 points by customers who have used GSMA's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
GSMA Customer Reviews
Out of the 4 GSMA customer reviews 4 were positive and 0 were constructive. GSMA customer reviews reflect that all customers have a favorable experience using the products/services of the company.
GSMA Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of GSMA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GSMA Customer Loyalty Score by Gender
GSMA's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
GSMA Customer Loyalty Score by Age
GSMA's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GSMA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
GSMA Customer Loyalty Score by Usage
GSMA's Customer Loyalty score was rated 100% by customers who have used GSMA's products/services for 1 to 2 Years.
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GSMA Customer Loyalty vs. Competitors
Compared to its competitors, GSMA's Customer Loyalty score is rated right above Verizon.
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GSMA Product Quality
4.3/5
GSMA has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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GSMA Product Information
GSMA’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://gsma.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Mobile App
Quick Insights into GSMA Product Quality
GSMA's Product Quality score was rated highest by Male customers.
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Ranked GSMA Product Quality the Highest
GSMA Product Quality Score by Gender
GSMA's Product Quality score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
GSMA Product Quality Score by Age
GSMA's Product Quality score was rated 4.3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GSMA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
GSMA Product Quality Score by Usage
GSMA's Product Quality score was rated 4.3 stars by customers who have used GSMA's products/services for 1 to 2 Years.
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GSMA Product Quality vs. Competitors
Compared to its competitors, GSMA's Product Quality score is rated right above Verizon.
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VS
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GSMA Pricing
GSMA ROI & Value For Money
4/5
GSMA has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into GSMA ROI
GSMA's ROI score was rated highest by Male customers.
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Ranked GSMA ROI the Highest
GSMA ROI Score by Gender
GSMA's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
GSMA ROI Score by Age
GSMA's ROI score was rated 4 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GSMA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
GSMA ROI Score by Usage
GSMA's ROI score was rated 4.1 stars by customers who have used GSMA's products/services for 1 to 2 Years.
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GSMA Pricing vs. Competitors
Compared to its competitors, GSMA's ROI score is rated right above Verizon.
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GSMA Customer Satisfaction (CSAT)
GSMA Customer Satisfaction (CSAT) Score
95 / 100
GSMA has an overall Customer Satisfaction score of 95 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GSMA Customer Satisfaction
GSMA's Customer Satisfaction score was rated highest by customers who have used GSMA's products/services for 1 to 2 Years.
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Ranked GSMA Customer Satisfaction the Highest
GSMA Customer Satisfaction Score by Gender
GSMA's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
GSMA Customer Satisfaction Score by Age
GSMA's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GSMA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
GSMA Customer Satisfaction Score by Usage
GSMA's Customer Satisfaction score was rated 100 points by customers who have used GSMA's products/services for 1 to 2 Years.
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GSMA Customer Satisfaction vs. Competitors
Compared to its competitors, GSMA's Customer Satisfaction score is rated right above Verizon.
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GSMA Customer Service
4/5
GSMA has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About GSMA's Customer Service
Address
Seventh Floor, 5 New Street Square,
Website
http://gsma.com/
Quick Insights into GSMA Customer Service
GSMA's Customer Service score was rated highest by Male customers.
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Ranked GSMA Customer Service the Highest
GSMA Customer Service Score by Gender
GSMA's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
GSMA Customer Service Score by Age
GSMA's Customer Service score was rated 4.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GSMA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
GSMA Customer Service Score by Usage
GSMA's Customer Service score was rated 4.1 stars by customers who have used GSMA's products/services for 1 to 2 Years.
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GSMA Customer Service vs. Competitors
Compared to its competitors, GSMA's Customer Service score is rated right above Verizon.
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GSMA as an Employer
3.4/5
GSMA has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
GSMA scored a 52 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of GSMA would recommend the brand to a friend. ENPS measures how likely GSMA employees would recommend working at GSMA to a friend.
Net Promoter Score
52
NPS Score
| 63% | Promoters |
|---|---|
| 26% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
