100
NPS
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JILL
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About JILL's Brand
Among its major competitors, JILL is ranked in 1st place for NPS while Calvin Klein is 2nd, and LOLA is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
JILL Ranking
- #1 / 4 of its competitors
JILL NPS
JILL's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether JILL's customers would recommend using the product based on a scale of -100 to 100.
JILL Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
JILL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
JILL is ranked first for NPS among its competitors. Calvin Klein and LOLA come in second and third, with Claire coming in at #4.
JILL |  Calvin Klein |  LOLA |  Claire | |
| Global Ranking | #- | #413 | #- | #- |
| NPS | 100 | 30 | 5 | -34 |
| Valuation Updated every 24 hours for public companies | - | $5.25B | $100.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JILL NPS vs. Competitors
Compared to its competitors, JILL's NPS is rated right above Calvin Klein.
| COMPANY | NPS Score | |
|---|---|---|
| JILL | 100 |
| Calvin Klein | 30 |
| LOLA | 5 |
| Claire | -34 |
 | Bluefly | -100 |
JILL Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of JILL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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JILL Customer Loyalty vs. Competitors
Compared to its competitors, JILL's Customer Loyalty score is rated right above Claire.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JILL | 100% |
| Claire | 100% |
| Calvin Klein | 77% |
| LOLA | 57% |
| Bluefly | N/A |
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JILL Product Quality
5/5
JILL has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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JILL Product Information
JILL’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
JILL Product Quality vs. Competitors
Compared to its competitors, JILL's Product Quality score is rated right above Calvin Klein.
| COMPANY | Product Quality Score | |
|---|---|---|
| JILL | 5/5 |
| Calvin Klein | 4.1/5 |
| LOLA | 3.8/5 |
| Claire | 2.9/5 |
| Bluefly | N/A |
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JILL Pricing
JILL ROI & Value For Money
5/5
JILL has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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JILL Pricing vs. Competitors
Compared to its competitors, JILL's ROI score is rated right above Calvin Klein.
| COMPANY | Pricing Score | |
|---|---|---|
| JILL | 5/5 |
| Calvin Klein | 3.9/5 |
| Claire | 3.5/5 |
| LOLA | 3.1/5 |
| Bluefly | N/A |
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JILL Customer Satisfaction (CSAT)
JILL Customer Satisfaction (CSAT) Score
100 / 100
JILL has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
JILL Customer Satisfaction vs. Competitors
Compared to its competitors, JILL's Customer Satisfaction score is rated right above Bluefly.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JILL | 100% |
| Bluefly | 100% |
| Calvin Klein | 80% |
| LOLA | 65% |
| Claire | 33% |
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JILL Customer Service
5/5
JILL has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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JILL Customer Service vs. Competitors
Compared to its competitors, JILL's Customer Service score is rated right above Calvin Klein.
| COMPANY | Customer Service Score | |
|---|---|---|
| JILL | 5/5 |
| Calvin Klein | 4/5 |
| LOLA | 3.4/5 |
| Claire | 3.2/5 |
| Bluefly | N/A |
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JILL as an Employer
3.9/5
JILL has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
JILL scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of JILL would recommend the brand to a friend. ENPS measures how likely JILL employees would recommend working at JILL to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
