-100
NPS
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tCognition
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About tCognition's Brand
Among its major competitors, tCognition is ranked in 3rd place for NPS while Pipedrive is 1st, and Nutshell is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
tCognition Ranking
- #3 / 3 of its competitors
tCognition NPS
tCognition's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether tCognition's customers would recommend using the product based on a scale of -100 to 100.
tCognition Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
tCognition NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
How Other Brands Compare
tCognition is ranked third for NPS among its competitors. Pipedrive and Nutshell come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
tCognition NPS vs. Competitors
Compared to its competitors, tCognition's NPS is rated right below Nutshell.
| COMPANY | NPS Score | |
|---|---|---|
 | Pipedrive | 48 |
 | Nutshell | 35 |
| tCognition | -100 |
tCognition Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of tCognition users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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tCognition Customer Loyalty vs. Competitors
Compared to its competitors, tCognition's Customer Loyalty score is rated right above Pipedrive.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| tCognition | 100% |
| Pipedrive | 84% |
| Nutshell | N/A |
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tCognition Product Quality
5/5
tCognition has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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tCognition Product Information
tCognition’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.tCognition.com
- Company Size
- 51-200 Employees
tCognition Product Quality vs. Competitors
Compared to its competitors, tCognition's Product Quality score is rated right above Pipedrive.
| COMPANY | Product Quality Score | |
|---|---|---|
| tCognition | 5/5 |
| Pipedrive | 4.2/5 |
| Nutshell | 4.2/5 |
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tCognition Pricing
tCognition ROI & Value For Money
5/5
tCognition has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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tCognition Pricing vs. Competitors
Compared to its competitors, tCognition's ROI score is rated right above Pipedrive.
| COMPANY | Pricing Score | |
|---|---|---|
| tCognition | 5/5 |
| Pipedrive | 4.2/5 |
| Nutshell | 4/5 |
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tCognition Customer Satisfaction (CSAT)
tCognition Customer Satisfaction (CSAT) Score
100 / 100
tCognition has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
tCognition Customer Satisfaction vs. Competitors
Compared to its competitors, tCognition's Customer Satisfaction score is rated right above Pipedrive.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| tCognition | 100% |
| Pipedrive | 81% |
| Nutshell | 0% |
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tCognition Customer Service
5/5
tCognition has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About tCognition's Customer Service
Website
http://www.tCognition.com
tCognition Customer Service vs. Competitors
Compared to its competitors, tCognition's Customer Service score is rated right above Pipedrive.
| COMPANY | Customer Service Score | |
|---|---|---|
| tCognition | 5/5 |
| Pipedrive | 4.1/5 |
| Nutshell | 3.7/5 |
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