34
NPS
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TacoTime
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About TacoTime's Brand
Among its major competitors, TacoTime is ranked in 1st place for NPS while Taco Bell is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
TacoTime Ranking
- #1 / 2 of its competitors
TacoTime NPS
TacoTime's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether TacoTime's customers would recommend using the product based on a scale of -100 to 100.
TacoTime Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
TacoTime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Jan 2023 33 | Jan 2023 | 33 |
How Other Brands Compare
TacoTime is ranked first for NPS among its competitors. Taco Bell comes in second.
TacoTime |  Taco Bell | |
| Global Ranking | #- | #143 |
| NPS | 34 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $32.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TacoTime Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TacoTime users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TacoTime Customer Loyalty vs. Competitors
Compared to its competitors, TacoTime's Customer Loyalty score is rated right above Taco Bell.
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TacoTime Product Quality
5/5
TacoTime has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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TacoTime Product Information
TacoTime’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.tacotime.com/
- Company Size
- 51-200 Employees
TacoTime Product Quality vs. Competitors
Compared to its competitors, TacoTime's Product Quality score is rated right above Taco Bell.
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TacoTime Pricing
TacoTime ROI & Value For Money
5/5
TacoTime has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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TacoTime Pricing vs. Competitors
Compared to its competitors, TacoTime's ROI score is rated right above Taco Bell.
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TacoTime Customer Satisfaction (CSAT)
TacoTime Customer Satisfaction (CSAT) Score
100 / 100
TacoTime has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TacoTime Customer Satisfaction vs. Competitors
Compared to its competitors, TacoTime's Customer Satisfaction score is rated right above Taco Bell.
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TacoTime Customer Service
5/5
TacoTime has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About TacoTime's Customer Service
Website
https://www.tacotime.com/
TacoTime Customer Service vs. Competitors
Compared to its competitors, TacoTime's Customer Service score is rated right above Taco Bell.
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TacoTime as an Employer
Consumer vs. Employees
TacoTime scored a 34 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of TacoTime would recommend the brand to a friend. ENPS measures how likely TacoTime employees would recommend working at TacoTime to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
