-100
NPS
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SDFCU
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About SDFCU's Brand
"Security Service Federal Credit Union offers financial services, checking, savings, CDs, home loans, investments, credit cards and loans." Among its major competitors, SDFCU is ranked in 2nd place for NPS while Wells Fargo is 1st.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
3/5
Customer Service
SDFCU Ranking
- #2 / 2 of its competitors
SDFCU NPS
SDFCU's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether SDFCU's customers would recommend using the product based on a scale of -100 to 100.
SDFCU Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
SDFCU NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
How Other Brands Compare
SDFCU is ranked second for NPS among its competitors. Wells Fargo comes in first.
SDFCU |  Wells Fargo | |
| Global Ranking | #- | #139 |
| NPS | -100 | 7 |
| Valuation Updated every 24 hours for public companies | - | $156.41B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SDFCU NPS vs. Competitors
Compared to its competitors, SDFCU's NPS is rated right below Wells Fargo.
| COMPANY | NPS Score | |
|---|---|---|
| Wells Fargo | 7 |
| SDFCU | -100 |
SDFCU Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SDFCU users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SDFCU Customer Loyalty vs. Competitors
Compared to its competitors, SDFCU's Customer Loyalty score is rated right below Wells Fargo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wells Fargo | 71% |
| SDFCU | 10% |
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SDFCU Product Quality
2.5/5
SDFCU has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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SDFCU Product Information
SDFCU’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- ssfcu.org
- Company Size
- 1-10 Employees
Industry
Tech
Banking
FinTech
SDFCU Product Quality vs. Competitors
Compared to its competitors, SDFCU's Product Quality score is rated right below Wells Fargo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| SDFCU | 2.5/5 |
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SDFCU Pricing
SDFCU ROI & Value For Money
5/5
SDFCU has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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SDFCU Pricing vs. Competitors
Compared to its competitors, SDFCU's ROI score is rated right above Wells Fargo.
| COMPANY | Pricing Score | |
|---|---|---|
| SDFCU | 5/5 |
| Wells Fargo | 3.4/5 |
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SDFCU Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SDFCU Customer Satisfaction vs. Competitors
Compared to its competitors, SDFCU's Customer Satisfaction score is rated right below Wells Fargo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wells Fargo | 60% |
| SDFCU | 0% |
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SDFCU Customer Service
3/5
SDFCU has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About SDFCU's Customer Service
Address
San Antonio, TX United States of America
Website
ssfcu.org
SDFCU Customer Service vs. Competitors
Compared to its competitors, SDFCU's Customer Service score is rated right below Wells Fargo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wells Fargo | 3.5/5 |
| SDFCU | 3/5 |
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Consumer vs. Employees
SDFCU scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of SDFCU would recommend the brand to a friend. ENPS measures how likely SDFCU employees would recommend working at SDFCU to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
