31
NPS
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ZX Ventures
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About ZX Ventures' Brand
ZX Ventures is a venture capital fund (backed by Anheuser-Busch InBev) focused on innovation in/around the beverage category. Among its major competitors, ZX Ventures is ranked in 1st place for NPS while AB InBev is 2nd, and Rocketrip is 3rd.
Brand at a Glance
71%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
ZX Ventures Ranking
- #1 / 4 of its competitors
ZX Ventures NPS
ZX Ventures's Net Promoter Score (NPS) is a 31 with 50% Promoters, 31% Passives, and 19% Detractors. Net Promoter Score tracks whether ZX Ventures's customers would recommend using the product based on a scale of -100 to 100.
ZX Ventures Overall NPS
| 50% | Promoters |
|---|---|
| 31% | Passives |
| 19% | Detractors |
ZX Ventures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Aug 2020 0 | Aug 2020 | 0 |
Sep 2020 20 | Sep 2020 | 20 |
Nov 2020 34 | Nov 2020 | 34 |
Dec 2020 13 | Dec 2020 | 13 |
Jan 2021 25 | Jan 2021 | 25 |
Feb 2021 40 | Feb 2021 | 40 |
Mar 2021 45 | Mar 2021 | 45 |
Jun 2021 42 | Jun 2021 | 42 |
Aug 2021 46 | Aug 2021 | 46 |
Jan 2022 40 | Jan 2022 | 40 |
Feb 2022 32 | Feb 2022 | 32 |
How Other Brands Compare
ZX Ventures is ranked first for NPS among its competitors. AB InBev and Rocketrip come in second and third, with AIIeyWatch coming in at #4.
ZX Ventures |  AB InBev |  Rocketrip |  AIIeyWatch | |
| Global Ranking | #- | #114 | #- | #- |
| NPS | 31 | 18 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $128.81B | $95.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZX Ventures NPS by Gender
ZX Ventures's NPS was rated 60 by Male customers on Comparably.
Male
60
ZX Ventures's NPS was rated 60 by Male customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
Female
N/A
ZX Ventures's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ZX Ventures NPS by Usage
ZX Ventures's NPS was rated the highest by customers who have used ZX Ventures's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
ZX Ventures NPS vs. Competitors
Compared to its competitors, ZX Ventures's NPS is rated right above AB InBev.
| COMPANY | NPS Score | |
|---|---|---|
| ZX Ventures | 31 |
| AB InBev | 18 |
| Rocketrip | N/A |
| AIIeyWatch | N/A |
ZX Ventures Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of ZX Ventures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ZX Ventures Customer Loyalty Score by Gender
ZX Ventures's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
ZX Ventures Customer Loyalty Score by Usage
ZX Ventures's Customer Loyalty score was rated the highest by customers who have used ZX Ventures's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ZX Ventures Customer Loyalty vs. Competitors
Compared to its competitors, ZX Ventures's Customer Loyalty score is rated right above Rocketrip, and is preceded by AB InBev.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AB InBev | 79% |
| ZX Ventures | 71% |
| Rocketrip | N/A |
| AIIeyWatch | N/A |
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ZX Ventures Product Quality
3.7/5
ZX Ventures has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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ZX Ventures Product Information
ZX Ventures’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://zx-ventures.com/
- Company Size
- 201-500 Employees
Industry
Ecommerce and Marketplaces
Quick Insights into ZX Ventures Product Quality
ZX Ventures's Product Quality score was rated highest by customers who have used ZX Ventures's products/services for Less than 1 Year, and rated lowest by customers who have used ZX Ventures's products/services for 1 to 2 Years.
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Ranked ZX Ventures Product Quality the Highest
Ranked ZX Ventures Product Quality the Lowest
ZX Ventures Product Quality Score by Gender
ZX Ventures's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
ZX Ventures Product Quality Score by Usage
ZX Ventures's Product Quality score was rated the highest by customers who have used ZX Ventures's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ZX Ventures Product Quality vs. Competitors
Compared to its competitors, ZX Ventures's Product Quality score is rated right above AB InBev.
| COMPANY | Product Quality Score | |
|---|---|---|
| ZX Ventures | 3.7/5 |
| AB InBev | 3.7/5 |
| Rocketrip | N/A |
| AIIeyWatch | N/A |
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ZX Ventures Pricing
ZX Ventures ROI & Value For Money
3.5/5
ZX Ventures has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into ZX Ventures ROI
ZX Ventures's ROI score was rated highest by customers who have used ZX Ventures's products/services for Less than 1 Year, and rated lowest by customers who have used ZX Ventures's products/services for 1 to 2 Years.
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Ranked ZX Ventures ROI the Highest
Ranked ZX Ventures ROI the Lowest
ZX Ventures ROI Score by Gender
ZX Ventures's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
ZX Ventures ROI Score by Usage
ZX Ventures's ROI score was rated the highest by customers who have used ZX Ventures's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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ZX Ventures Pricing vs. Competitors
Compared to its competitors, ZX Ventures's ROI score is rated right above Rocketrip, and is preceded by AB InBev.
| COMPANY | Pricing Score | |
|---|---|---|
| AB InBev | 3.7/5 |
| ZX Ventures | 3.5/5 |
| Rocketrip | N/A |
| AIIeyWatch | N/A |
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ZX Ventures Customer Satisfaction (CSAT)
ZX Ventures Customer Satisfaction (CSAT) Score
67 / 100
ZX Ventures has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ZX Ventures Customer Satisfaction vs. Competitors
Compared to its competitors, ZX Ventures's Customer Satisfaction score is rated right above Rocketrip, and is preceded by AB InBev.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AB InBev | 70% |
| ZX Ventures | 67% |
| Rocketrip | 0% |
| AIIeyWatch | 0% |
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ZX Ventures Customer Service
3.7/5
ZX Ventures has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ZX Ventures's Customer Service
Address
New York City, NY United States of America
Website
http://zx-ventures.com/
Quick Insights into ZX Ventures Customer Service
ZX Ventures's Customer Service score was rated highest by customers who have used ZX Ventures's products/services for Less than 1 Year, and rated lowest by customers who have used ZX Ventures's products/services for 1 to 2 Years.
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Ranked ZX Ventures Customer Service the Highest
Ranked ZX Ventures Customer Service the Lowest
ZX Ventures Customer Service Score by Gender
ZX Ventures's Customer Service score was rated 4.4 by Male customers on Comparably.
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Male
4.4/5
Female
N/A
ZX Ventures Customer Service Score by Usage
ZX Ventures's Customer Service score was rated the highest by customers who have used ZX Ventures's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ZX Ventures Customer Service vs. Competitors
Compared to its competitors, ZX Ventures's Customer Service score is rated right above Rocketrip, and is preceded by AB InBev.
| COMPANY | Customer Service Score | |
|---|---|---|
| AB InBev | 3.7/5 |
| ZX Ventures | 3.7/5 |
| Rocketrip | N/A |
| AIIeyWatch | N/A |
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ZX Ventures as an Employer
Consumer vs. Employees
ZX Ventures scored a 31 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of ZX Ventures would recommend the brand to a friend. ENPS measures how likely ZX Ventures employees would recommend working at ZX Ventures to a friend.
Net Promoter Score
31
NPS Score
| 50% | Promoters |
|---|---|
| 31% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
