34
NPS
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Alltech
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About Alltech's Brand
Comprehensive and affordable Health Care benefits for Washington's Technology Industry. Among its major competitors, Alltech is ranked in 2nd place for NPS while Ridley is 1st, and Cargill is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Alltech Ranking
- #2 / 4 of its competitors
Alltech NPS
Alltech's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Alltech's customers would recommend using the product based on a scale of -100 to 100.
Alltech Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Alltech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2023 0 | Jun 2023 | 0 |
Dec 2023 33 | Dec 2023 | 33 |
How Other Brands Compare
Alltech is ranked second for NPS among its competitors. Ridley and Cargill come in first and third, with Nutrinsic coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alltech Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Alltech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alltech Customer Loyalty vs. Competitors
Compared to its competitors, Alltech's Customer Loyalty score is rated right above Cargill, and is preceded by Ridley.
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Alltech Product Quality
3.5/5
Alltech has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Alltech Product Information
Alltech’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://alltechbenefits.com/
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Alltech Product Quality vs. Competitors
Compared to its competitors, Alltech's Product Quality score is rated right below Cargill.
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Alltech Pricing
Alltech ROI & Value For Money
3.6/5
Alltech has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Alltech Pricing vs. Competitors
Compared to its competitors, Alltech's ROI score is rated right below Cargill.
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Alltech Customer Satisfaction (CSAT)
Alltech Customer Satisfaction (CSAT) Score
66 / 100
Alltech has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alltech Customer Satisfaction vs. Competitors
Compared to its competitors, Alltech's Customer Satisfaction score is rated right below Cargill.
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Alltech Customer Service
3.5/5
Alltech has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Alltech's Customer Service
Address
Nicholasville, KY United States of America
Website
http://alltechbenefits.com/
Alltech Customer Service vs. Competitors
Compared to its competitors, Alltech's Customer Service score is rated right below Cargill.
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Alltech as an Employer
2.8/5
Alltech has a 2.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Alltech scored a 34 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Alltech would recommend the brand to a friend. ENPS measures how likely Alltech employees would recommend working at Alltech to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
