100
NPS
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Napa
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About Napa's Brand
NAPA Group is an independent software house supplying the marine industry with high-end software solutions for ship design and operation. Among its major competitors, Napa is ranked in 1st place for NPS while AutoZone is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Napa Ranking
- #1 / 2 of its competitors
Napa NPS
Napa's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Napa's customers would recommend using the product based on a scale of -100 to 100.
Napa Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Napa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
How Other Brands Compare
Napa is ranked first for NPS among its competitors. AutoZone comes in second.
Napa |  AutoZone | |
| Global Ranking | #- | #408 |
| NPS | 100 | -6 |
| Valuation Updated every 24 hours for public companies | - | $43.48B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Napa Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Napa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Napa Customer Loyalty vs. Competitors
Compared to its competitors, Napa's Customer Loyalty score is rated right below AutoZone.
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VS
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Napa Product Quality
1.5/5
Napa has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Napa Product Information
Napa’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.napa.fi/
- Company Size
- 51-200 Employees
Industry
Tech
Productivity
SaaS
Napa Product Quality vs. Competitors
Compared to its competitors, Napa's Product Quality score is rated right below AutoZone.
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Napa Pricing
Napa ROI & Value For Money
5/5
Napa has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Napa Pricing vs. Competitors
Compared to its competitors, Napa's ROI score is rated right above AutoZone.
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Napa Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Napa Customer Satisfaction vs. Competitors
Compared to its competitors, Napa's Customer Satisfaction score is rated right below AutoZone.
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Napa Customer Service
5/5
Napa has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Napa's Customer Service
Address
Tammasaarenkatu 3, FI, Melville, NY United States of America
Website
http://www.napa.fi/
Phone Number
358 922 8131
Napa Customer Service vs. Competitors
Compared to its competitors, Napa's Customer Service score is rated right above AutoZone.
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Napa as an Employer
2.8/5
Napa has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Napa scored a 100 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Napa would recommend the brand to a friend. ENPS measures how likely Napa employees would recommend working at Napa to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 41% | Promoters |
|---|---|
| 27% | Passive |
| 32% | Detractors |
