-100
NPS
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Easy Taxi
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About Easy Taxi's Brand
Easi Taxi is a web application connects taxi drivers and passengers. Among its major competitors, Easy Taxi is ranked in 3rd place for NPS while Hailo is 1st, and Uber is 2nd. Overall, Easy Taxi has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Easy Taxi Ranking
- #3 / 4 of its competitors
Easy Taxi NPS
Easy Taxi's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Easy Taxi's customers would recommend using the product based on a scale of -100 to 100.
Easy Taxi Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Easy Taxi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
How Other Brands Compare
Easy Taxi is ranked third for NPS among its competitors. Hailo and Uber come in first and second, with Flatiron Apps coming in at #4.
Easy Taxi |  Uber |  Hailo |  Flatiron Apps | |
| Global Ranking | #- | #90 | #- | #- |
| NPS | -100 | 23 | 100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $107.19B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Easy Taxi Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Easy Taxi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Easy Taxi Customer Loyalty vs. Competitors
Compared to its competitors, Easy Taxi's Customer Loyalty score is rated right above Uber.
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Easy Taxi Product Quality
1.5/5
Easy Taxi has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Easy Taxi Product Information
Easy Taxi’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.easytaxi.com/
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
SaaS
Easy Taxi Product Quality vs. Competitors
Compared to its competitors, Easy Taxi's Product Quality score is rated right above Hailo, and is preceded by Uber.
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VS
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Easy Taxi Pricing
Easy Taxi ROI & Value For Money
1.5/5
Easy Taxi has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Easy Taxi Pricing vs. Competitors
Compared to its competitors, Easy Taxi's ROI score is rated right above Hailo, and is preceded by Uber.
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Easy Taxi Customer Satisfaction (CSAT)
Easy Taxi Customer Satisfaction (CSAT) Score
50 / 100
Easy Taxi has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Easy Taxi Customer Satisfaction vs. Competitors
Compared to its competitors, Easy Taxi's Customer Satisfaction score is rated right above Hailo, and is preceded by Uber.
Unlock Easy Taxi Customer Satisfaction vs. Competitors Data
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Easy Taxi Customer Service
1.5/5
Easy Taxi has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Easy Taxi's Customer Service
Address
Avenida Queiroz Filho 1700 – Torre C Sala 402, Viola, WI 05319-000 United States of America
Website
http://www.easytaxi.com/
Phone Number
11-4003-2498
Easy Taxi's Social Links
Easy Taxi Customer Service vs. Competitors
Compared to its competitors, Easy Taxi's Customer Service score is rated right above Hailo, and is preceded by Uber.
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Easy Taxi as an Employer
3.3/5
Easy Taxi has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Easy Taxi scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Easy Taxi would recommend the brand to a friend. ENPS measures how likely Easy Taxi employees would recommend working at Easy Taxi to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
