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NPS
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Title Nine
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About Title Nine's Brand
At Title Nine, we are everyday athletes and fitness fanatics. We are an omni-channel retailer that sells women's athletic apparel and sportswear. Among its major competitors, Title Nine is ranked in 2nd place for NPS while Patagonia is 1st.
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Title Nine Ranking
- #2 / 2 of its competitors
Title Nine NPS
Title Nine's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Title Nine's customers would recommend using the product based on a scale of -100 to 100.
Title Nine Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Title Nine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Sep 2022 -33 | Sep 2022 | -33 |
Jan 2023 0 | Jan 2023 | 0 |
Sep 2023 20 | Sep 2023 | 20 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
Title Nine is ranked second for NPS among its competitors. Patagonia comes in first.
Title Nine |  Patagonia | |
| Global Ranking | #- | #163 |
| NPS | 0 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Title Nine NPS vs. Competitors
Compared to its competitors, Title Nine's NPS is rated right below Patagonia.
| COMPANY | NPS Score | |
|---|---|---|
| Patagonia | 60 |
| Title Nine | 0 |
Title Nine Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Title Nine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Title Nine Customer Loyalty vs. Competitors
Compared to its competitors, Title Nine's Customer Loyalty score is rated right below Patagonia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Patagonia | 81% |
| Title Nine | 68% |
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Title Nine Product Quality
3.9/5
Title Nine has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Title Nine Product Information
Title Nine’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.titlenine.com
- Company Size
- 201-500 Employees
Industry
Fashion and Beauty
Title Nine Product Quality vs. Competitors
Compared to its competitors, Title Nine's Product Quality score is rated right below Patagonia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Patagonia | 4.5/5 |
| Title Nine | 3.9/5 |
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Title Nine Pricing
Title Nine ROI & Value For Money
3.7/5
Title Nine has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Title Nine Pricing vs. Competitors
Compared to its competitors, Title Nine's ROI score is rated right below Patagonia.
| COMPANY | Pricing Score | |
|---|---|---|
| Patagonia | 4.2/5 |
| Title Nine | 3.7/5 |
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Title Nine Customer Satisfaction (CSAT)
Title Nine Customer Satisfaction (CSAT) Score
67 / 100
Title Nine has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Title Nine Customer Satisfaction vs. Competitors
Compared to its competitors, Title Nine's Customer Satisfaction score is rated right below Patagonia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Patagonia | 93% |
| Title Nine | 67% |
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Title Nine Customer Service
3.7/5
Title Nine has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Title Nine's Customer Service
Address
6201 Doyle Street, Emeryville, CA 94608
Website
http://www.titlenine.com
Phone Number
5106539949x345
Title Nine's Social Links
Title Nine Customer Service vs. Competitors
Compared to its competitors, Title Nine's Customer Service score is rated right below Patagonia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Patagonia | 4.3/5 |
| Title Nine | 3.7/5 |
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Title Nine as an Employer
4.2/5
Title Nine has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Title Nine scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Title Nine would recommend the brand to a friend. ENPS measures how likely Title Nine employees would recommend working at Title Nine to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
