100
NPS
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TPS
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About TPS' Brand
TPS is a leading provider of cards and payment solutions worldwide. Among its major competitors, TPS is ranked in 1st place for NPS while Google is 2nd, and PayPal is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
TPS Ranking
- #1 / 4 of its competitors
TPS NPS
TPS's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TPS's customers would recommend using the product based on a scale of -100 to 100.
TPS Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TPS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
How Other Brands Compare
TPS is ranked first for NPS among its competitors. Google and PayPal come in second and third, with Avalara coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TPS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TPS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TPS Customer Loyalty vs. Competitors
Compared to its competitors, TPS's Customer Loyalty score is rated right above PowerPlan.
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TPS Product Quality
5/5
TPS has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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TPS Product Information
TPS’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://tpsonline.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
SaaS
TPS Product Quality vs. Competitors
Compared to its competitors, TPS's Product Quality score is rated right above Google.
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TPS Pricing
TPS ROI & Value For Money
5/5
TPS has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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TPS Pricing vs. Competitors
Compared to its competitors, TPS's ROI score is rated right above PowerPlan.
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TPS Customer Satisfaction (CSAT)
TPS Customer Satisfaction (CSAT) Score
100 / 100
TPS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TPS Customer Satisfaction vs. Competitors
Compared to its competitors, TPS's Customer Satisfaction score is rated right above PowerPlan.
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TPS Customer Service
5/5
TPS has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About TPS's Customer Service
Address
A-43, Central Commercial Area, Block 7/8, K.C.H.S,
Website
http://tpsonline.com/
TPS Customer Service vs. Competitors
Compared to its competitors, TPS's Customer Service score is rated right above Google.
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TPS as an Employer
3.5/5
TPS has a 3.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
TPS scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TPS would recommend the brand to a friend. ENPS measures how likely TPS employees would recommend working at TPS to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
