-100
NPS
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3DR
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About 3DR's Brand
"3DR provides 3D imaging systems to hospitals, image centers and teleradiology firms." Among its major competitors, 3DR is ranked in 2nd place for NPS while GoPro is 1st, and Airware is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
3DR Ranking
- #2 / 4 of its competitors
3DR NPS
3DR's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether 3DR's customers would recommend using the product based on a scale of -100 to 100.
3DR Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
3DR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
3DR Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of 3DR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
3DR Customer Loyalty vs. Competitors
Compared to its competitors, 3DR's Customer Loyalty score is rated right above GoPro.
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3DR Product Quality
5/5
3DR has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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3DR Product Information
3DR’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.3drinc.com/
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
3DR Product Quality vs. Competitors
Compared to its competitors, 3DR's Product Quality score is rated right above GoPro.
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3DR Pricing
3DR ROI & Value For Money
5/5
3DR has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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3DR Pricing vs. Competitors
Compared to its competitors, 3DR's ROI score is rated right above GoPro.
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3DR Customer Satisfaction (CSAT)
3DR Customer Satisfaction (CSAT) Score
100 / 100
3DR has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
3DR Customer Satisfaction vs. Competitors
Compared to its competitors, 3DR's Customer Satisfaction score is rated right above GoPro.
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3DR Customer Service
5/5
3DR has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About 3DR's Customer Service
Address
Louisville, KY United States of America
Website
www.3drinc.com/
3DR Customer Service vs. Competitors
Compared to its competitors, 3DR's Customer Service score is rated right above GoPro.
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3DR as an Employer
3.4/5
3DR has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
3DR scored a -100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of 3DR would recommend the brand to a friend. ENPS measures how likely 3DR employees would recommend working at 3DR to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
