40
NPS
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71lbs
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About 71lbs' Brand
71lbs provides analytics and reporting tools that help small and medium businesses save money on shipping. Among its major competitors, 71lbs is ranked in 2nd place for NPS while Shippo is 1st.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
71lbs Ranking
- #2 / 2 of its competitors
71lbs NPS
71lbs's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether 71lbs's customers would recommend using the product based on a scale of -100 to 100.
71lbs Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
71lbs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
Aug 2022 33 | Aug 2022 | 33 |
Dec 2025 40 | Dec 2025 | 40 |
How Other Brands Compare
71lbs is ranked second for NPS among its competitors. Shippo comes in first.
71lbs |  Shippo | |
| Global Ranking | #- | #758 |
| NPS | 40 | 42 |
| Valuation Updated every 24 hours for public companies | - | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
71lbs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of 71lbs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
71lbs Customer Loyalty vs. Competitors
Compared to its competitors, 71lbs's Customer Loyalty score is rated right above Shippo.
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71lbs Product Quality
3.8/5
71lbs has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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71lbs Product Information
71lbs serves markets in the United States. 71lbs supports Web devices and offers products for small and medium sized businesses.
71lbs’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://71lbs.com
- Company Size
- 11-50 Employees
Industry
Logistics and Supply Chain
Languages Supported
English
Spanish
Product Type
Shipping Software
71lbs Product Quality vs. Competitors
Compared to its competitors, 71lbs's Product Quality score is rated right below Shippo.
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71lbs Pricing
71lbs ROI & Value For Money
3.9/5
71lbs has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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71lbs Pricing Plans
71lbs has a pricing structure that accommodates small and medium businesses.
Who Uses 71lbs?
Small Businesses
Medium Businesses
71lbs Pricing vs. Competitors
Compared to its competitors, 71lbs's ROI score is rated right below Shippo.
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71lbs Customer Satisfaction (CSAT)
71lbs Customer Satisfaction (CSAT) Score
100 / 100
71lbs has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
71lbs Customer Satisfaction vs. Competitors
Compared to its competitors, 71lbs's Customer Satisfaction score is rated right above Shippo.
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71lbs Customer Service
3.7/5
71lbs has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About 71lbs's Customer Service
Address
7900 Nova Drive, Fort Lauderdale, FL 33324
Website
http://71lbs.com
Phone Number
9544007194
71lbs's Social Links
71lbs Customer Service vs. Competitors
Compared to its competitors, 71lbs's Customer Service score is rated right above Shippo.
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Consumer vs. Employees
71lbs scored a 40 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of 71lbs would recommend the brand to a friend. ENPS measures how likely 71lbs employees would recommend working at 71lbs to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
