7
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
A.O. SMITH CORPORATION
Marketing or Exec? Claim Your Free Account
About A.O. SMITH CORPORATION's Brand
Among its major competitors, A.O. SMITH CORPORATION is ranked in 1st place for NPS while General Electric is 2nd, and AERCO International is 3rd.Their current market cap is $10.96B
Brand at a Glance
60%
Customer Loyalty
3.1/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
A.O. SMITH CORPORATION Ranking
- #1 / 4 of its competitors
A.O. SMITH CORPORATION NPS
A.O. SMITH CORPORATION's Net Promoter Score (NPS) is a 7 with 48% Promoters, 11% Passives, and 41% Detractors. Net Promoter Score tracks whether A.O. SMITH CORPORATION's customers would recommend using the product based on a scale of -100 to 100.
A.O. SMITH CORPORATION Overall NPS
| 48% | Promoters |
|---|---|
| 11% | Passives |
| 41% | Detractors |
A.O. SMITH CORPORATION NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
Feb 2024 5 | Feb 2024 | 5 |
Mar 2024 9 | Mar 2024 | 9 |
Apr 2024 14 | Apr 2024 | 14 |
May 2024 18 | May 2024 | 18 |
Jun 2024 13 | Jun 2024 | 13 |
Jul 2024 16 | Jul 2024 | 16 |
Sep 2024 18 | Sep 2024 | 18 |
Nov 2024 14 | Nov 2024 | 14 |
Dec 2024 11 | Dec 2024 | 11 |
Jun 2025 7 | Jun 2025 | 7 |
How Other Brands Compare
A.O. SMITH CORPORATION is ranked first for NPS among its competitors. General Electric and AERCO International come in second and third, with Intellihot Green Technologies coming in at #4. Among those competitors, it is the second most valued company behind General Electric.
A.O. SMITH CORPORATION |  General Electric |  AERCO International |  Intellihot Green Technologies | |
| Global Ranking | #- | #336 | #- | #- |
| NPS | 7 | 6 | - | - |
| Valuation Updated every 24 hours for public companies | $10.96B | $115.68B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A.O. SMITH CORPORATION NPS by Gender
A.O. SMITH CORPORATION's NPS was rated 17 by Male customers on Comparably.
Male
17
A.O. SMITH CORPORATION's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
N/A
A.O. SMITH CORPORATION's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
A.O. SMITH CORPORATION NPS by Ethnicity
A.O. SMITH CORPORATION's NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
A.O. SMITH CORPORATION NPS by Age
A.O. SMITH CORPORATION's NPS was rated 100 points by customers ages 46-50 on Comparably.
A.O. SMITH CORPORATION NPS vs. Competitors
Compared to its competitors, A.O. SMITH CORPORATION's NPS is rated right above General Electric.
| COMPANY | NPS Score | |
|---|---|---|
| A.O. SMITH CORPORATION | 7 |
| General Electric | 6 |
| Intellihot Green Technologies | N/A |
A.O. SMITH CORPORATION Customer Reviews
Out of the 4 A.O. SMITH CORPORATION customer reviews 3 were positive and 1 was constructive. A.O. SMITH CORPORATION customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
A.O. SMITH CORPORATION Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of A.O. SMITH CORPORATION users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
A.O. SMITH CORPORATION Customer Loyalty Score by Gender
A.O. SMITH CORPORATION's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of A.O. SMITH CORPORATION.
Male
70%
Yes
Female
N/A
Yes
A.O. SMITH CORPORATION Customer Loyalty Score by Ethnicity
A.O. SMITH CORPORATION's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of A.O. SMITH CORPORATION.
78
out of 100
Caucasian
A.O. SMITH CORPORATION Customer Loyalty Score by Age
A.O. SMITH CORPORATION's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of A.O. SMITH CORPORATION.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
A.O. SMITH CORPORATION Customer Loyalty vs. Competitors
Compared to its competitors, A.O. SMITH CORPORATION's Customer Loyalty score is rated right above Intellihot Green Technologies, and is preceded by General Electric.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| General Electric | 75% |
| A.O. SMITH CORPORATION | 60% |
| Intellihot Green Technologies | N/A |
Unlock A.O. SMITH CORPORATION Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full A.O. SMITH CORPORATION Customer Loyalty vs. Competitors data and gain insights into your customers today.
A.O. SMITH CORPORATION Product Quality
3.1/5
A.O. SMITH CORPORATION has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock A.O. SMITH CORPORATION's overall Product Quality score rated by its users and customers.
A.O. SMITH CORPORATION Product Information
A.O. SMITH CORPORATION’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.aosmith.com
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into A.O. SMITH CORPORATION Product Quality
A.O. SMITH CORPORATION's Product Quality score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked A.O. SMITH CORPORATION's Product Quality.
Ranked A.O. SMITH CORPORATION Product Quality the Highest
A.O. SMITH CORPORATION Product Quality Score by Gender
A.O. SMITH CORPORATION's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of A.O. SMITH CORPORATION.
Male
3.3/5
Female
N/A
A.O. SMITH CORPORATION Product Quality Score by Ethnicity
A.O. SMITH CORPORATION's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of A.O. SMITH CORPORATION.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
A.O. SMITH CORPORATION Product Quality Score by Age
A.O. SMITH CORPORATION's Product Quality score was rated 5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of A.O. SMITH CORPORATION.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
A.O. SMITH CORPORATION Product Quality vs. Competitors
Compared to its competitors, A.O. SMITH CORPORATION's Product Quality score is rated right above Intellihot Green Technologies, and is preceded by General Electric.
| COMPANY | Product Quality Score | |
|---|---|---|
| General Electric | 3.7/5 |
| A.O. SMITH CORPORATION | 3.1/5 |
| Intellihot Green Technologies | N/A |
Unlock A.O. SMITH CORPORATION Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full A.O. SMITH CORPORATION Product Quality vs. Competitors data and gain insights into your customers today.
A.O. SMITH CORPORATION Pricing
A.O. SMITH CORPORATION ROI & Value For Money
3.5/5
A.O. SMITH CORPORATION has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock A.O. SMITH CORPORATION's overall ROI score rated by its users and customers.
Quick Insights into A.O. SMITH CORPORATION ROI
A.O. SMITH CORPORATION's ROI score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked A.O. SMITH CORPORATION's ROI score.
Ranked A.O. SMITH CORPORATION ROI the Highest
A.O. SMITH CORPORATION ROI Score by Gender
A.O. SMITH CORPORATION's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of A.O. SMITH CORPORATION.
Male
3.1/5
Female
N/A
A.O. SMITH CORPORATION ROI Score by Ethnicity
A.O. SMITH CORPORATION's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of A.O. SMITH CORPORATION.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
A.O. SMITH CORPORATION ROI Score by Age
A.O. SMITH CORPORATION's ROI score was rated 4.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of A.O. SMITH CORPORATION.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.3 | 46-50 | 4.3 |
A.O. SMITH CORPORATION Pricing vs. Competitors
Compared to its competitors, A.O. SMITH CORPORATION's ROI score is rated right above General Electric.
| COMPANY | Pricing Score | |
|---|---|---|
| A.O. SMITH CORPORATION | 3.5/5 |
| General Electric | 3.5/5 |
| Intellihot Green Technologies | N/A |
Unlock A.O. SMITH CORPORATION ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full A.O. SMITH CORPORATION ROI vs. Competitors data and gain insights into your customers today.
A.O. SMITH CORPORATION Customer Satisfaction (CSAT)
A.O. SMITH CORPORATION Customer Satisfaction (CSAT) Score
50 / 100
A.O. SMITH CORPORATION has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into A.O. SMITH CORPORATION Customer Satisfaction
A.O. SMITH CORPORATION's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked A.O. SMITH CORPORATION's Customer Satisfaction.
Ranked A.O. SMITH CORPORATION Customer Satisfaction the Highest
A.O. SMITH CORPORATION Customer Satisfaction Score by Gender
A.O. SMITH CORPORATION's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of A.O. SMITH CORPORATION.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
A.O. SMITH CORPORATION Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
A.O. SMITH CORPORATION's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of A.O. SMITH CORPORATION.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
A.O. SMITH CORPORATION Customer Satisfaction vs. Competitors
Compared to its competitors, A.O. SMITH CORPORATION's Customer Satisfaction score is rated right above Intellihot Green Technologies, and is preceded by General Electric.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| General Electric | 66% |
| A.O. SMITH CORPORATION | 50% |
| Intellihot Green Technologies | 0% |
Unlock A.O. SMITH CORPORATION Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full A.O. SMITH CORPORATION Customer Satisfaction vs. Competitors data and gain insights into your customers today.
A.O. SMITH CORPORATION Customer Service
3.6/5
A.O. SMITH CORPORATION has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock A.O. SMITH CORPORATION's overall Customer Service score rated by its users and customers.
About A.O. SMITH CORPORATION's Customer Service
Address
Seattle, WA 53224
Website
http://www.aosmith.com
Quick Insights into A.O. SMITH CORPORATION Customer Service
A.O. SMITH CORPORATION's Customer Service score was rated highest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked A.O. SMITH CORPORATION's Customer Service score.
Ranked A.O. SMITH CORPORATION Customer Service the Highest
A.O. SMITH CORPORATION Customer Service Score by Gender
A.O. SMITH CORPORATION's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of A.O. SMITH CORPORATION.
Male
3.1/5
Female
N/A
A.O. SMITH CORPORATION Customer Service Score by Ethnicity
A.O. SMITH CORPORATION's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of A.O. SMITH CORPORATION.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
A.O. SMITH CORPORATION Customer Service Score by Age
A.O. SMITH CORPORATION's Customer Service score was rated 4.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of A.O. SMITH CORPORATION.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.5 | 46-50 | 4.5 |
A.O. SMITH CORPORATION Customer Service vs. Competitors
Compared to its competitors, A.O. SMITH CORPORATION's Customer Service score is rated right above General Electric.
| COMPANY | Customer Service Score | |
|---|---|---|
| A.O. SMITH CORPORATION | 3.6/5 |
| General Electric | 3.5/5 |
| Intellihot Green Technologies | N/A |
Unlock A.O. SMITH CORPORATION Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full A.O. SMITH CORPORATION Customer Service vs. Competitors data and gain insights into your customers today.
A.O. SMITH CORPORATION as an Employer
2.8/5
A.O. SMITH CORPORATION has a 2.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
A.O. SMITH CORPORATION scored a 7 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of A.O. SMITH CORPORATION would recommend the brand to a friend. ENPS measures how likely A.O. SMITH CORPORATION employees would recommend working at A.O. SMITH CORPORATION to a friend.
Net Promoter Score
7
NPS Score
| 48% | Promoters |
|---|---|
| 11% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
