-100
NPS
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Aaeon Technology
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About Aaeon Technology's Brand
Manufacturer of computers and peripherals. The company is engaged in the manufacture and distribution of embedded single board computers, peripheral products and industrial workstations. Among its major competitors, Aaeon Technology is ranked in 5th place for NPS while ASUS is 1st, and Advantech is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
1.5/5
Customer Service
Aaeon Technology Ranking
- #5 / 6 of its competitors
Aaeon Technology NPS
Aaeon Technology's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Aaeon Technology's customers would recommend using the product based on a scale of -100 to 100.
Aaeon Technology Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Aaeon Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -100 | Oct 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aaeon Technology NPS vs. Competitors
| COMPANY | NPS Score | |
|---|---|---|
 | ASUS | 13 |
 | Advantech | 8 |
 | Kontron | 0 |
 | ADLINK Technology | 0 |
 | -100 | |
Aaeon Technology Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Aaeon Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aaeon Technology Customer Loyalty vs. Competitors
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ADLINK Technology | 100% |
| ASUS | 80% |
| Advantech | 59% |
| Kontron | 55% |
| 10% |
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Aaeon Technology Product Quality
2.5/5
Aaeon Technology has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Aaeon Technology Product Information
Aaeon Technology’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.aaeon.com.tw
- Company Size
- 201-500 Employees
Aaeon Technology Product Quality vs. Competitors
| COMPANY | Product Quality Score | |
|---|---|---|
| ADLINK Technology | 4.5/5 |
| Kontron | 4/5 |
| ASUS | 3.7/5 |
| Advantech | 3.6/5 |
| 2.5/5 |
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Aaeon Technology Pricing
Aaeon Technology ROI & Value For Money
2.5/5
Aaeon Technology has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Aaeon Technology Pricing vs. Competitors
| COMPANY | Pricing Score | |
|---|---|---|
| ADLINK Technology | 4.5/5 |
| Kontron | 4.2/5 |
| Advantech | 3.6/5 |
| ASUS | 3.5/5 |
| 2.5/5 |
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Aaeon Technology Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aaeon Technology Customer Satisfaction vs. Competitors
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kontron | 100% |
| ADLINK Technology | 100% |
| Advantech | 83% |
| ASUS | 64% |
| 0% |
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Aaeon Technology Customer Service
1.5/5
Aaeon Technology has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Aaeon Technology's Customer Service
Address
No. 135, Pao Chiao Road 5th Floor, New Taipei City, 231 Taiwan
Website
www.aaeon.com.tw
Aaeon Technology Customer Service vs. Competitors
| COMPANY | Customer Service Score | |
|---|---|---|
| ADLINK Technology | 4.5/5 |
| Kontron | 3.7/5 |
| Advantech | 3.5/5 |
| ASUS | 3.4/5 |
| 1.5/5 |
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Consumer vs. Employees
Aaeon Technology scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Aaeon Technology would recommend the brand to a friend. ENPS measures how likely Aaeon Technology employees would recommend working at Aaeon Technology to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
