8
NPS
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Advantech
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About Advantech's Brand
Founded in 1983, Advantech has provided leadership for innovative ePlatform products and services for over 25 years. Among its major competitors, Advantech is ranked in 3rd place for NPS while Lanner Electronics is 1st, and Alstom is 2nd.
Brand at a Glance
59%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Advantech Ranking
- #3 / 4 of its competitors
Advantech NPS
Advantech's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Advantech's customers would recommend using the product based on a scale of -100 to 100.
Advantech Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Advantech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Sep 2021 -25 | Sep 2021 | -25 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 17 | Mar 2022 | 17 |
Jun 2022 -1 | Jun 2022 | -1 |
Nov 2022 -13 | Nov 2022 | -13 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 -9 | Apr 2023 | -9 |
Nov 2023 -1 | Nov 2023 | -1 |
Apr 2024 8 | Apr 2024 | 8 |
How Other Brands Compare
Advantech is ranked third for NPS among its competitors. Lanner Electronics and Alstom come in first and second, with Kontron coming in at #4.
Advantech |  Alstom |  Lanner Electronics |  Kontron | |
| Global Ranking | #- | #968 | #- | #- |
| NPS | 8 | 24 | 100 | 0 |
| Valuation Updated every 24 hours for public companies | - | $19.38B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Advantech NPS vs. Competitors
Compared to its competitors, Advantech's NPS is rated right above Kontron, and is preceded by Alstom.
| COMPANY | NPS Score | |
|---|---|---|
| Lanner Electronics | 100 |
| Alstom | 24 |
| Advantech | 8 |
| Kontron | 0 |
 | Sierra monitor | N/A |
 | SimplexGrinnell | -100 |
Advantech Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Advantech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Advantech Customer Loyalty vs. Competitors
Compared to its competitors, Advantech's Customer Loyalty score is rated right above Kontron, and is preceded by Alstom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lanner Electronics | 100% |
| SimplexGrinnell | 100% |
| Alstom | 77% |
| Advantech | 59% |
| Kontron | 55% |
| Sierra monitor | N/A |
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Advantech Product Quality
3.6/5
Advantech has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Advantech Product Information
Advantech’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.advantech.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
Mobile App
SaaS
Small Business Services
Advantech Product Quality vs. Competitors
Compared to its competitors, Advantech's Product Quality score is rated right above SimplexGrinnell, and is preceded by Alstom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lanner Electronics | 5/5 |
| Kontron | 4/5 |
| Alstom | 3.8/5 |
| Advantech | 3.6/5 |
| SimplexGrinnell | 3.2/5 |
| Sierra monitor | N/A |
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Advantech Pricing
Advantech ROI & Value For Money
3.6/5
Advantech has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Advantech Pricing vs. Competitors
Compared to its competitors, Advantech's ROI score is rated right above SimplexGrinnell, and is preceded by Alstom.
| COMPANY | Pricing Score | |
|---|---|---|
| Kontron | 4.2/5 |
| Lanner Electronics | 4/5 |
| Alstom | 3.8/5 |
| Advantech | 3.6/5 |
| SimplexGrinnell | 1.5/5 |
| Sierra monitor | N/A |
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Advantech Customer Satisfaction (CSAT)
Advantech Customer Satisfaction (CSAT) Score
83 / 100
Advantech has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Advantech Customer Satisfaction vs. Competitors
Compared to its competitors, Advantech's Customer Satisfaction score is rated right above Alstom, and is preceded by Kontron.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lanner Electronics | 100% |
| Kontron | 100% |
| Advantech | 83% |
| Alstom | 72% |
| SimplexGrinnell | 0% |
| Sierra monitor | 0% |
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Advantech Customer Service
3.5/5
Advantech has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Advantech's Customer Service
Address
380 Fairview Way, Milpitas, CA
Website
http://www.advantech.com
Phone Number
(513) 742-0554
Advantech Customer Service vs. Competitors
Compared to its competitors, Advantech's Customer Service score is rated right above SimplexGrinnell, and is preceded by Kontron.
| COMPANY | Customer Service Score | |
|---|---|---|
| Alstom | 3.9/5 |
| Lanner Electronics | 3.7/5 |
| Kontron | 3.7/5 |
| Advantech | 3.5/5 |
| SimplexGrinnell | 1.5/5 |
| Sierra monitor | N/A |
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Advantech as an Employer
3.3/5
Advantech has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Advantech scored a 8 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Advantech would recommend the brand to a friend. ENPS measures how likely Advantech employees would recommend working at Advantech to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 54% | Promoters |
|---|---|
| 38% | Passive |
| 8% | Detractors |
