-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SimplexGrinnell
Marketing or Exec? Claim Your Free Account
About SimplexGrinnell's Brand
Among its major competitors, SimplexGrinnell is ranked in 3rd place for NPS while Siemens is 1st, and Advantech is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
SimplexGrinnell Ranking
- #3 / 4 of its competitors
SimplexGrinnell NPS
SimplexGrinnell's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether SimplexGrinnell's customers would recommend using the product based on a scale of -100 to 100.
SimplexGrinnell Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
SimplexGrinnell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SimplexGrinnell NPS vs. Competitors
Compared to its competitors, SimplexGrinnell's NPS is rated right below Radix.
| COMPANY | NPS Score | |
|---|---|---|
 | Siemens | 37 |
 | Advantech | 8 |
 | Radix | N/A |
| SimplexGrinnell | -100 |
SimplexGrinnell Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SimplexGrinnell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SimplexGrinnell Customer Loyalty vs. Competitors
Compared to its competitors, SimplexGrinnell's Customer Loyalty score is rated right above Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SimplexGrinnell | 100% |
| Siemens | 80% |
| Advantech | 59% |
| Radix | N/A |
Unlock SimplexGrinnell Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SimplexGrinnell Customer Loyalty vs. Competitors data and gain insights into your customers today.
SimplexGrinnell Product Quality
3.2/5
SimplexGrinnell has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SimplexGrinnell's overall Product Quality score rated by its users and customers.
SimplexGrinnell Product Information
SimplexGrinnell’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
SimplexGrinnell Product Quality vs. Competitors
Compared to its competitors, SimplexGrinnell's Product Quality score is rated right above Radix, and is preceded by Advantech.
| COMPANY | Product Quality Score | |
|---|---|---|
| Siemens | 4/5 |
| Advantech | 3.6/5 |
| SimplexGrinnell | 3.2/5 |
| Radix | N/A |
Unlock SimplexGrinnell Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SimplexGrinnell Product Quality vs. Competitors data and gain insights into your customers today.
SimplexGrinnell Pricing
SimplexGrinnell ROI & Value For Money
1.5/5
SimplexGrinnell has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SimplexGrinnell's overall ROI score rated by its users and customers.
SimplexGrinnell Pricing vs. Competitors
Compared to its competitors, SimplexGrinnell's ROI score is rated right above Radix, and is preceded by Advantech.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4/5 |
| Advantech | 3.6/5 |
| SimplexGrinnell | 1.5/5 |
| Radix | N/A |
Unlock SimplexGrinnell ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SimplexGrinnell ROI vs. Competitors data and gain insights into your customers today.
SimplexGrinnell Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SimplexGrinnell Customer Satisfaction vs. Competitors
Compared to its competitors, SimplexGrinnell's Customer Satisfaction score is rated right above Radix, and is preceded by Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Advantech | 83% |
| Siemens | 78% |
| SimplexGrinnell | 0% |
| Radix | 0% |
Unlock SimplexGrinnell Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SimplexGrinnell Customer Satisfaction vs. Competitors data and gain insights into your customers today.
SimplexGrinnell Customer Service
1.5/5
SimplexGrinnell has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SimplexGrinnell's overall Customer Service score rated by its users and customers.
About SimplexGrinnell's Customer Service
Address
50 Technology Drive, Westminster, MA 01441
Website
https://www.tycosimplexgrinnell.com
Phone Number
518.383.4708
SimplexGrinnell Customer Service vs. Competitors
Compared to its competitors, SimplexGrinnell's Customer Service score is rated right above Radix, and is preceded by Advantech.
| COMPANY | Customer Service Score | |
|---|---|---|
| Siemens | 4/5 |
| Advantech | 3.5/5 |
| SimplexGrinnell | 1.5/5 |
| Radix | N/A |
Unlock SimplexGrinnell Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SimplexGrinnell Customer Service vs. Competitors data and gain insights into your customers today.
SimplexGrinnell as an Employer
3.8/5
SimplexGrinnell has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
SimplexGrinnell scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of SimplexGrinnell would recommend the brand to a friend. ENPS measures how likely SimplexGrinnell employees would recommend working at SimplexGrinnell to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
