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NPS
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AAG
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About AAG's Brand
Among its major competitors, AAG is ranked in 2nd place for NPS while National Geographic is 1st.Their current valuation is $11.95B
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
AAG Ranking
- #2 / 2 of its competitors
AAG NPS
AAG's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether AAG's customers would recommend using the product based on a scale of -100 to 100.
AAG Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
AAG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
How Other Brands Compare
AAG is ranked second for NPS among its competitors. National Geographic comes in first. Among those competitors, it is the most valued company.
AAG |  National Geographic | |
| Global Ranking | #- | #57 |
| NPS | 0 | 39 |
| Valuation Updated every 24 hours for public companies | $11.95B | $932.85M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AAG NPS vs. Competitors
Compared to its competitors, AAG's NPS is rated right below National Geographic.
| COMPANY | NPS Score | |
|---|---|---|
| National Geographic | 39 |
| AAG | 0 |
AAG Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of AAG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AAG Customer Loyalty vs. Competitors
Compared to its competitors, AAG's Customer Loyalty score is rated right below National Geographic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| National Geographic | 77% |
| AAG | 55% |
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AAG Product Quality
2.7/5
AAG has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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AAG Product Information
AAG’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.aag.com
- Company Size
- 501-1,000 Employees
AAG Product Quality vs. Competitors
Compared to its competitors, AAG's Product Quality score is rated right below National Geographic.
| COMPANY | Product Quality Score | |
|---|---|---|
| National Geographic | 4.2/5 |
| AAG | 2.7/5 |
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AAG Pricing
AAG ROI & Value For Money
2.7/5
AAG has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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AAG Pricing vs. Competitors
Compared to its competitors, AAG's ROI score is rated right below National Geographic.
| COMPANY | Pricing Score | |
|---|---|---|
| National Geographic | 3.9/5 |
| AAG | 2.7/5 |
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AAG Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AAG Customer Satisfaction vs. Competitors
Compared to its competitors, AAG's Customer Satisfaction score is rated right below National Geographic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| National Geographic | 79% |
| AAG | 0% |
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AAG Customer Service
2.7/5
AAG has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About AAG's Customer Service
Address
Unit 2109-10, 21st Floor China, Hong Kong,
Website
http://www.aag.com
Phone Number
5555555555
AAG Customer Service vs. Competitors
Compared to its competitors, AAG's Customer Service score is rated right below National Geographic.
| COMPANY | Customer Service Score | |
|---|---|---|
| National Geographic | 4/5 |
| AAG | 2.7/5 |
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AAG as an Employer
3.4/5
AAG has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
AAG scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of AAG would recommend the brand to a friend. ENPS measures how likely AAG employees would recommend working at AAG to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
