-20
NPS
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Aalberts Industries
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About Aalberts Industries' Brand
Provider of industrial services and control systems. The company provides building installations, hydronic systems, regulation and control systems for fluids and gasses. Among its major competitors, Aalberts Industries is ranked in 5th place for NPS while Accell Group is 1st, and ASML is 2nd.
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Aalberts Industries Ranking
- #4 / 4 of its competitors
Aalberts Industries NPS
Aalberts Industries's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Aalberts Industries's customers would recommend using the product based on a scale of -100 to 100.
Aalberts Industries Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Aalberts Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
Mar 2024 0 | Mar 2024 | 0 |
Jul 2024 -20 | Jul 2024 | -20 |
How Other Brands Compare
Aalberts Industries is ranked #4 for NPS among its competitors. Accell Group and ASML come in first and second, with U S Concrete coming in at third.
Aalberts Industries |  ASML |  U S Concrete |  Accell Group | |
| Global Ranking | #- | #837 | #- | #- |
| NPS | -20 | 42 | 0 | 100 |
| Valuation Updated every 24 hours for public companies | - | - | $1.27B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aalberts Industries NPS vs. Competitors
Compared to its competitors, Aalberts Industries's NPS is rated right below Koninklijke Vopak.
| COMPANY | NPS Score | |
|---|---|---|
| Accell Group | 100 |
| ASML | 42 |
| U S Concrete | 0 |
 | Indutrade | 0 |
 | Groupe Altice Media | N/A |
 | Koninklijke Vopak | N/A |
| Aalberts Industries | -20 |
Aalberts Industries Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Aalberts Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aalberts Industries Customer Loyalty vs. Competitors
Compared to its competitors, Aalberts Industries's Customer Loyalty score is rated right above U S Concrete, and is preceded by ASML.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Accell Group | 100% |
| ASML | 81% |
| Aalberts Industries | 65% |
| U S Concrete | 10% |
| Indutrade | 10% |
| Groupe Altice Media | N/A |
| Koninklijke Vopak | N/A |
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Aalberts Industries Product Quality
3.5/5
Aalberts Industries has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Aalberts Industries Product Information
Aalberts Industries’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.aalberts.com
- Company Size
- 10,000+ Employees
Aalberts Industries Product Quality vs. Competitors
Compared to its competitors, Aalberts Industries's Product Quality score is rated right above U S Concrete, and is preceded by Indutrade.
| COMPANY | Product Quality Score | |
|---|---|---|
| Accell Group | 5/5 |
| ASML | 4/5 |
| Indutrade | 4/5 |
| Aalberts Industries | 3.5/5 |
| U S Concrete | 2.5/5 |
| Groupe Altice Media | N/A |
| Koninklijke Vopak | N/A |
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Aalberts Industries Pricing
Aalberts Industries ROI & Value For Money
3/5
Aalberts Industries has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Aalberts Industries Pricing vs. Competitors
Compared to its competitors, Aalberts Industries's ROI score is rated right above Indutrade, and is preceded by U S Concrete.
| COMPANY | Pricing Score | |
|---|---|---|
| Accell Group | 5/5 |
| ASML | 4.1/5 |
| U S Concrete | 4/5 |
| Aalberts Industries | 3/5 |
| Indutrade | 3/5 |
| Groupe Altice Media | N/A |
| Koninklijke Vopak | N/A |
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Aalberts Industries Customer Satisfaction (CSAT)
Aalberts Industries Customer Satisfaction (CSAT) Score
40 / 100
Aalberts Industries has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aalberts Industries Customer Satisfaction vs. Competitors
Compared to its competitors, Aalberts Industries's Customer Satisfaction score is rated right above U S Concrete, and is preceded by ASML.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Accell Group | 100% |
| Indutrade | 100% |
| ASML | 79% |
| Aalberts Industries | 40% |
| U S Concrete | 0% |
| Groupe Altice Media | 0% |
| Koninklijke Vopak | 0% |
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Aalberts Industries Customer Service
3/5
Aalberts Industries has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Aalberts Industries's Customer Service
Address
P.O. Box 11, Doorn, 3940 AA Azerbaijan
Website
www.aalberts.com
Phone Number
7
Aalberts Industries Customer Service vs. Competitors
Compared to its competitors, Aalberts Industries's Customer Service score is rated right above Indutrade, and is preceded by U S Concrete.
| COMPANY | Customer Service Score | |
|---|---|---|
| Accell Group | 5/5 |
| ASML | 4.1/5 |
| U S Concrete | 4/5 |
| Aalberts Industries | 3/5 |
| Indutrade | 3/5 |
| Groupe Altice Media | N/A |
| Koninklijke Vopak | N/A |
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Aalberts Industries as an Employer
Consumer vs. Employees
Aalberts Industries scored a -20 for Net Promoter Score and a -71 for Employee Net Promoter Score. NPS gauges how likely a customer of Aalberts Industries would recommend the brand to a friend. ENPS measures how likely Aalberts Industries employees would recommend working at Aalberts Industries to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-71
eNPS Score
| 0% | Promoters |
|---|---|
| 29% | Passive |
| 71% | Detractors |
