-100
NPS
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ac
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About ac's Brand
Among its major competitors, ac is ranked in 2nd place for NPS while Hobby Lobby is 1st, and dc is 3rd.
Brand at a Glance
2.5/5
Product Quality
ac Ranking
- #2 / 4 of its competitors
ac NPS
ac's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ac's customers would recommend using the product based on a scale of -100 to 100.
ac Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ac NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
How Other Brands Compare
ac is ranked second for NPS among its competitors. Hobby Lobby and dc come in first and third, with JO SAYS coming in at #4.
ac |  Hobby Lobby | dc |  JO SAYS | |
| Global Ranking | #- | #590 | #- | #- |
| NPS | -100 | 32 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ac NPS vs. Competitors
Compared to its competitors, ac's NPS is rated right below JO SAYS.
| COMPANY | NPS Score | |
|---|---|---|
| Hobby Lobby | 32 |
| dc | N/A |
| JO SAYS | N/A |
| ac | -100 |
ac Product Quality
2.5/5
ac has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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ac Product Information
ac’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
ac Product Quality vs. Competitors
Compared to its competitors, ac's Product Quality score is rated right above dc, and is preceded by Hobby Lobby.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hobby Lobby | 3.9/5 |
| ac | 2.5/5 |
| dc | N/A |
| JO SAYS | N/A |
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ac Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ac Customer Satisfaction vs. Competitors
Compared to its competitors, ac's Customer Satisfaction score is rated right above dc, and is preceded by Hobby Lobby.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hobby Lobby | 73% |
| ac | 0% |
| dc | 0% |
| JO SAYS | 0% |
Unlock ac Customer Satisfaction vs. Competitors Data
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ac as an Employer
2.9/5
ac has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
ac scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of ac would recommend the brand to a friend. ENPS measures how likely ac employees would recommend working at ac to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
