47
NPS
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Aeromexico
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About Aeromexico's Brand
Airline company Among its major competitors, Aeromexico is ranked in 2nd place for NPS while Viva Aerobus is 1st, and Delta Air Lines is 3rd.
Brand at a Glance
67%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Aeromexico Ranking
- #2 / 4 of its competitors
Aeromexico NPS
Aeromexico's Net Promoter Score (NPS) is a 47 with 59% Promoters, 29% Passives, and 12% Detractors. Net Promoter Score tracks whether Aeromexico's customers would recommend using the product based on a scale of -100 to 100.
Aeromexico Overall NPS
| 59% | Promoters |
|---|---|
| 29% | Passives |
| 12% | Detractors |
Aeromexico NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 20 | May 2022 | 20 |
Oct 2022 0 | Oct 2022 | 0 |
Mar 2023 -1 | Mar 2023 | -1 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 11 | Jun 2023 | 11 |
Sep 2023 20 | Sep 2023 | 20 |
Jan 2024 27 | Jan 2024 | 27 |
Sep 2024 37 | Sep 2024 | 37 |
Feb 2025 43 | Feb 2025 | 43 |
Aug 2025 40 | Aug 2025 | 40 |
Feb 2026 44 | Feb 2026 | 44 |
Apr 2026 46 | Apr 2026 | 46 |
How Other Brands Compare
Aeromexico is ranked second for NPS among its competitors. Viva Aerobus and Delta Air Lines come in first and third, with Volaris coming in at #4.
Aeromexico |  Delta Air Lines |  Viva Aerobus |  Volaris | |
| Global Ranking | #- | #21 | #- | #- |
| NPS | 47 | 43 | 100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $31.16B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aeromexico NPS vs. Competitors
Compared to its competitors, Aeromexico's NPS is rated right above Delta Air Lines, and is preceded by Viva Aerobus.
| COMPANY | NPS Score | |
|---|---|---|
| Viva Aerobus | 100 |
| Aeromexico | 47 |
| Delta Air Lines | 43 |
Aeromexico Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Aeromexico users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aeromexico Customer Loyalty vs. Competitors
Compared to its competitors, Aeromexico's Customer Loyalty score is rated right above Viva Aerobus, and is preceded by Delta Air Lines.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Delta Air Lines | 84% |
| Aeromexico | 67% |
| Viva Aerobus | N/A |
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Aeromexico Product Quality
3.9/5
Aeromexico has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Aeromexico Product Information
Aeromexico’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Aeromexico Product Quality vs. Competitors
Compared to its competitors, Aeromexico's Product Quality score is rated right below Viva Aerobus.
| COMPANY | Product Quality Score | |
|---|---|---|
| Delta Air Lines | 4.1/5 |
| Viva Aerobus | 4/5 |
| Aeromexico | 3.9/5 |
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Aeromexico Pricing
Aeromexico ROI & Value For Money
3.8/5
Aeromexico has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Aeromexico Pricing vs. Competitors
Compared to its competitors, Aeromexico's ROI score is rated right below Delta Air Lines.
| COMPANY | Pricing Score | |
|---|---|---|
| Viva Aerobus | 4.5/5 |
| Delta Air Lines | 3.9/5 |
| Aeromexico | 3.8/5 |
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Aeromexico Customer Satisfaction (CSAT)
Aeromexico Customer Satisfaction (CSAT) Score
93 / 100
Aeromexico has an overall Customer Satisfaction score of 93 rated by its users and customers.
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Very Satisfied
29%
Satisfied
64%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aeromexico Customer Satisfaction vs. Competitors
Compared to its competitors, Aeromexico's Customer Satisfaction score is rated right above Delta Air Lines, and is preceded by Viva Aerobus.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Viva Aerobus | 100% |
| Aeromexico | 93% |
| Delta Air Lines | 79% |
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Aeromexico Customer Service
3.7/5
Aeromexico has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Aeromexico's Customer Service
Website
https://aeromexico.com/es/mx/
Phone Number
52 5 133 4000
Aeromexico Customer Service vs. Competitors
Compared to its competitors, Aeromexico's Customer Service score is rated right above Viva Aerobus, and is preceded by Delta Air Lines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Delta Air Lines | 4/5 |
| Aeromexico | 3.7/5 |
| Viva Aerobus | N/A |
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Aeromexico as an Employer
3.0/5
Aeromexico has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Aeromexico scored a 47 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Aeromexico would recommend the brand to a friend. ENPS measures how likely Aeromexico employees would recommend working at Aeromexico to a friend.
Net Promoter Score
47
NPS Score
| 59% | Promoters |
|---|---|
| 29% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
