-10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Aerotek
Marketing or Exec? Claim Your Free Account
About Aerotek's Brand
Among its major competitors, Aerotek is ranked in 2nd place for NPS while Insight Global is 1st, and Moore is 3rd.
Brand at a Glance
58%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
Aerotek Ranking
- #2 / 3 of its competitors
Aerotek NPS
Aerotek's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether Aerotek's customers would recommend using the product based on a scale of -100 to 100.
Aerotek Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
Aerotek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Apr 2021 0 | Apr 2021 | 0 |
Aug 2021 33 | Aug 2021 | 33 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 20 | May 2022 | 20 |
Nov 2022 0 | Nov 2022 | 0 |
Mar 2023 15 | Mar 2023 | 15 |
Jun 2023 0 | Jun 2023 | 0 |
Nov 2023 -11 | Nov 2023 | -11 |
Sep 2024 -10 | Sep 2024 | -10 |
How Other Brands Compare
Aerotek is ranked second for NPS among its competitors. Insight Global and Moore come in first and third.
Aerotek |  Insight Global |  Moore | |
| Global Ranking | #- | #582 | #- |
| NPS | -10 | 37 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.37B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aerotek NPS by Ethnicity
Aerotek's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Aerotek NPS vs. Competitors
Compared to its competitors, Aerotek's NPS is rated right below Moore.
| COMPANY | NPS Score | |
|---|---|---|
| Insight Global | 37 |
| Moore | N/A |
| Aerotek | -10 |
Aerotek Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Aerotek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aerotek Customer Loyalty Score by Ethnicity
Aerotek's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Aerotek.
82
out of 100
Caucasian
Aerotek Customer Loyalty vs. Competitors
Compared to its competitors, Aerotek's Customer Loyalty score is rated right above Moore, and is preceded by Insight Global.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Insight Global | 79% |
| Aerotek | 58% |
| Moore | N/A |
Unlock Aerotek Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Aerotek Customer Loyalty vs. Competitors data and gain insights into your customers today.
Aerotek Product Quality
2.7/5
Aerotek has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Aerotek's overall Product Quality score rated by its users and customers.
Aerotek Product Information
Aerotek’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://aerotek.com
Quick Insights into Aerotek Product Quality
Aerotek's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Aerotek's Product Quality.
Ranked Aerotek Product Quality the Highest
Aerotek Product Quality Score by Ethnicity
Aerotek's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Aerotek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Aerotek Product Quality vs. Competitors
Compared to its competitors, Aerotek's Product Quality score is rated right above Moore, and is preceded by Insight Global.
| COMPANY | Product Quality Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Aerotek | 2.7/5 |
| Moore | N/A |
Unlock Aerotek Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Aerotek Product Quality vs. Competitors data and gain insights into your customers today.
Aerotek Pricing
Aerotek ROI & Value For Money
2.8/5
Aerotek has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Aerotek's overall ROI score rated by its users and customers.
Quick Insights into Aerotek ROI
Aerotek's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Aerotek's ROI score.
Ranked Aerotek ROI the Highest
Aerotek ROI Score by Ethnicity
Aerotek's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Aerotek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Aerotek Pricing vs. Competitors
Compared to its competitors, Aerotek's ROI score is rated right above Moore, and is preceded by Insight Global.
| COMPANY | Pricing Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Aerotek | 2.8/5 |
| Moore | N/A |
Unlock Aerotek ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Aerotek ROI vs. Competitors data and gain insights into your customers today.
Aerotek Customer Satisfaction (CSAT)
Aerotek Customer Satisfaction (CSAT) Score
37 / 100
Aerotek has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aerotek Customer Satisfaction
Aerotek's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Aerotek's Customer Satisfaction.
Ranked Aerotek Customer Satisfaction the Highest
Aerotek Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Aerotek's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Aerotek.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Aerotek Customer Satisfaction vs. Competitors
Compared to its competitors, Aerotek's Customer Satisfaction score is rated right above Moore, and is preceded by Insight Global.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Insight Global | 83% |
| Aerotek | 38% |
| Moore | 0% |
Unlock Aerotek Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Aerotek Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Aerotek Customer Service
2.7/5
Aerotek has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Aerotek's overall Customer Service score rated by its users and customers.
About Aerotek's Customer Service
Website
http://aerotek.com
Quick Insights into Aerotek Customer Service
Aerotek's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Aerotek's Customer Service score.
Ranked Aerotek Customer Service the Highest
Aerotek Customer Service Score by Ethnicity
Aerotek's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Aerotek.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Aerotek Customer Service vs. Competitors
Compared to its competitors, Aerotek's Customer Service score is rated right above Moore, and is preceded by Insight Global.
| COMPANY | Customer Service Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Aerotek | 2.7/5 |
| Moore | N/A |
Unlock Aerotek Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Aerotek Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Aerotek scored a -10 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Aerotek would recommend the brand to a friend. ENPS measures how likely Aerotek employees would recommend working at Aerotek to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 22% | Promoters |
|---|---|
| 17% | Passive |
| 61% | Detractors |
