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NPS
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AEW Capital Management
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About AEW Capital Management's Brand
AEW Global provides real estate investment management services to investors. Among its major competitors, AEW Capital Management is ranked in 2nd place for NPS while SAP Concur is 1st.
Brand at a Glance
65%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
AEW Capital Management Ranking
- #2 / 2 of its competitors
AEW Capital Management NPS
AEW Capital Management's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether AEW Capital Management's customers would recommend using the product based on a scale of -100 to 100.
AEW Capital Management Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
AEW Capital Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Jun 2023 66 | Jun 2023 | 66 |
Jan 2024 25 | Jan 2024 | 25 |
May 2024 0 | May 2024 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
How Other Brands Compare
AEW Capital Management is ranked second for NPS among its competitors. SAP Concur comes in first.
AEW Capital Management |  SAP Concur | |
| Global Ranking | #- | #453 |
| NPS | 0 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $136.17B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AEW Capital Management NPS vs. Competitors
Compared to its competitors, AEW Capital Management's NPS is rated right below SAP Concur.
| COMPANY | NPS Score | |
|---|---|---|
| SAP Concur | 15 |
| AEW Capital Management | 0 |
AEW Capital Management Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of AEW Capital Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AEW Capital Management Customer Loyalty vs. Competitors
Compared to its competitors, AEW Capital Management's Customer Loyalty score is rated right below SAP Concur.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SAP Concur | 75% |
| AEW Capital Management | 65% |
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AEW Capital Management Product Quality
3.4/5
AEW Capital Management has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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AEW Capital Management Product Information
AEW Capital Management’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.aew.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Real Estate
AEW Capital Management Product Quality vs. Competitors
Compared to its competitors, AEW Capital Management's Product Quality score is rated right below SAP Concur.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAP Concur | 3.7/5 |
| AEW Capital Management | 3.4/5 |
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AEW Capital Management Pricing
AEW Capital Management ROI & Value For Money
3.5/5
AEW Capital Management has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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AEW Capital Management Pricing vs. Competitors
Compared to its competitors, AEW Capital Management's ROI score is rated right above SAP Concur.
| COMPANY | Pricing Score | |
|---|---|---|
| AEW Capital Management | 3.5/5 |
| SAP Concur | 3.4/5 |
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AEW Capital Management Customer Satisfaction (CSAT)
AEW Capital Management Customer Satisfaction (CSAT) Score
50 / 100
AEW Capital Management has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AEW Capital Management Customer Satisfaction vs. Competitors
Compared to its competitors, AEW Capital Management's Customer Satisfaction score is rated right below SAP Concur.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAP Concur | 66% |
| AEW Capital Management | 50% |
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AEW Capital Management Customer Service
3.5/5
AEW Capital Management has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About AEW Capital Management's Customer Service
Address
Boston, MA
Website
http://www.aew.com
Phone Number
6172619000
AEW Capital Management Customer Service vs. Competitors
Compared to its competitors, AEW Capital Management's Customer Service score is rated right above SAP Concur.
| COMPANY | Customer Service Score | |
|---|---|---|
| AEW Capital Management | 3.5/5 |
| SAP Concur | 3.4/5 |
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AEW Capital Management as an Employer
3.9/5
AEW Capital Management has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AEW Capital Management scored a 0 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of AEW Capital Management would recommend the brand to a friend. ENPS measures how likely AEW Capital Management employees would recommend working at AEW Capital Management to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 33% | Promoters |
|---|---|
| 42% | Passive |
| 25% | Detractors |
