AIESEC NPS & Customer Reviews

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AIESEC

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AIESEC

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About AIESEC's Brand

AIESEC is a youth-run organization that develops youth leadership by facilitating social development and professional internships. Among its major competitors, AIESEC is ranked in 1st place for NPS while PwC is 2nd, and EF Education First is 3rd.

Brand at a Glance

85%

Customer Loyalty

4.2/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

AIESEC Ranking

^#1 / 3 of its competitors

AIESEC NPS

AIESEC's Net Promoter Score (NPS) is a 56 with 71% Promoters, 14% Passives, and 15% Detractors. Net Promoter Score tracks whether AIESEC's customers would recommend using the product based on a scale of -100 to 100.

AIESEC Overall NPS

NPS

71%	Promoters
14%	Passives
15%	Detractors

AIESEC NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 54	Jun 2023	54
Jul 2023 54	Jul 2023	54
Aug 2023 53	Aug 2023	53
Sep 2023 55	Sep 2023	55
Oct 2023 56	Oct 2023	56
Mar 2024 58	Mar 2024	58
Apr 2024 58	Apr 2024	58
Jul 2024 60	Jul 2024	60
Aug 2024 55	Aug 2024	55
Feb 2025 57	Feb 2025	57
Apr 2025 57	Apr 2025	57
Aug 2025 56	Aug 2025	56

How Other Brands Compare

AIESEC is ranked first for NPS among its competitors. PwC and EF Education First come in second and third.

	AIESEC	PwC	EF Education First
Global Ranking	#-	#184	#-
NPS	56	25	-35
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$129.97M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AIESEC NPS by Gender

Female customers rated AIESEC's NPS 104 points higher than Male customers.

Male

-15

AIESEC's NPS was rated -15 by Male customers on Comparably.

28%

Promoters

29%

Passives

43%

Detractors

Female

AIESEC's NPS was rated 89 by Female customers on Comparably.

89%

Promoters

11%

Passives

Detractors

AIESEC NPS by Ethnicity

AIESEC's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -20	Caucasian	-20
Asian or Pacific Islander 67	Asian or Pacific Islander	67
Other 100	Other	100

AIESEC NPS by Age

AIESEC's NPS was rated 64 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

71%

22%

AIESEC NPS by Usage

AIESEC's NPS was rated the highest by customers who have used AIESEC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 30	Less than 1 Year	30
1 to 2 Years 100	1 to 2 Years	100

AIESEC NPS vs. Competitors

Compared to its competitors, AIESEC's NPS is rated right above PwC.

COMPANY		NPS Score
	AIESEC	56
	PwC	25
	EF Education First	-35

AIESEC Customer Reviews

Out of the 2 AIESEC customer reviews 2 were positive and 0 were constructive. AIESEC customer reviews reflect that all customers have a favorable experience using the products/services of the company.

AIESEC Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of AIESEC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

AIESEC Customer Loyalty Score by Gender

Female customers rated AIESEC's Customer Loyalty score 26% higher than Male customers.

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Male

74%

Yes

Female

100%

Yes

AIESEC Customer Loyalty Score by Ethnicity

AIESEC's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Asian or Pacific Islander

100

out of 100

Other

AIESEC Customer Loyalty Score by Age

AIESEC's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%

AIESEC Customer Loyalty Score by Usage

AIESEC's Customer Loyalty score was rated the highest by customers who have used AIESEC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	82%
1 to 2 Years	100%

AIESEC Customer Loyalty Score by Industry

AIESEC's Customer Loyalty score was rated 55% by Education industry customers.

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Education	55%

AIESEC Customer Loyalty vs. Competitors

Compared to its competitors, AIESEC's Customer Loyalty score is rated right above PwC.

COMPANY		Customer Loyalty Score
	AIESEC	85%
	PwC	68%
	EF Education First	57%

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AIESEC Product Quality

4.2/5

AIESEC has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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AIESEC Product Information

AIESEC’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Education industry rated AIESEC's product the highest.

Website: http://aiesec.org/

Company Size: 10,000+ Employees

Industry

Tech

Business Services

Consumer Services

Social

Quick Insights into AIESEC Product Quality

AIESEC's Product Quality score was rated highest by customers who have used AIESEC's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.

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Ranked AIESEC Product Quality the Highest

1 to 2 Years	5
Asian or Pacific Islander	4.6
Female	4.5

Ranked AIESEC Product Quality the Lowest

Less than 1 Year	3.5
Male	3
Caucasian	2.9

AIESEC Product Quality Score by Gender

Female customers rated AIESEC's Product Quality score 1.5 stars higher than Male customers.

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Male

3/5

Female

4.5/5

AIESEC Product Quality Score by Ethnicity

AIESEC's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6
Other 4.4	Other	4.4

AIESEC Product Quality Score by Age

AIESEC's Product Quality score was rated 4.2 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.2	18-25	4.2

AIESEC Product Quality Score by Usage

AIESEC's Product Quality score was rated the highest by customers who have used AIESEC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	5

AIESEC Product Quality Score by Industry

AIESEC's Product Quality score was rated 2 stars by Education industry customers.

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Education	2

AIESEC Product Quality vs. Competitors

Compared to its competitors, AIESEC's Product Quality score is rated right above PwC.

COMPANY		Product Quality Score
	AIESEC	4.2/5
	PwC	3.8/5
	EF Education First	2.1/5

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AIESEC Pricing

AIESEC ROI & Value For Money

3.8/5

AIESEC has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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AIESEC Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.

Quick Insights into AIESEC ROI

AIESEC's ROI score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked AIESEC ROI the Highest

Female	4.7
Asian or Pacific Islander	4.6
18-25	4

Ranked AIESEC ROI the Lowest

Less than 1 Year	3.7
Caucasian	2.3
Male	2.2

AIESEC ROI Score by Gender

Female customers rated AIESEC's ROI score 2.5 stars higher than Male customers.

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Male

2.2/5

Female

4.7/5

AIESEC ROI Score by Ethnicity

AIESEC's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6
Other 4	Other	4

AIESEC ROI Score by Age

AIESEC's ROI score was rated 4 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4	18-25	4

AIESEC ROI Score by Usage

AIESEC's ROI score was rated the highest by customers who have used AIESEC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.7
1 to 2 Years	3.9

AIESEC ROI Score by Industry

AIESEC's ROI score was rated 1.5 stars by Education industry customers.

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Education	1.5

AIESEC Pricing vs. Competitors

Compared to its competitors, AIESEC's ROI score is rated right above PwC.

COMPANY		Pricing Score
	AIESEC	3.8/5
	PwC	3.7/5
	EF Education First	2/5

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AIESEC Customer Satisfaction (CSAT)

AIESEC Customer Satisfaction (CSAT) Score

88 / 100

AIESEC has an overall Customer Satisfaction score of 88 rated by its users and customers.

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Very Satisfied	50%
Satisfied	38%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	3%

Very Satisfied

50%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AIESEC Customer Satisfaction

AIESEC's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.

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Ranked AIESEC Customer Satisfaction the Highest

Asian or Pacific Islander	100%
Female	100%
18-25	87%

Ranked AIESEC Customer Satisfaction the Lowest

Male	25%
Caucasian	0%

AIESEC Customer Satisfaction Score by Gender

Female customers rated AIESEC's Customer Satisfaction score 75 points higher than Male customers.

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25 / 100

Male

	Very Satisfied	0%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	75%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	67%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

AIESEC Customer Satisfaction Score by Ethnicity

Caucasian
0%
Asian or Pacific Islander
100%

CSAT according to Caucasian

AIESEC's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	100%
Very Dissatisfied	0%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

100%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

AIESEC's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

AIESEC Customer Satisfaction Score by Age

AIESEC's Customer Satisfaction score was rated 87 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

87%

AIESEC Customer Satisfaction Score by Usage

AIESEC's Customer Satisfaction score was rated 71 points by customers who have used AIESEC's products/services for Less than 1 Year.

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Less than 1 Year	71

AIESEC Customer Satisfaction Score by Industry

AIESEC's Customer Satisfaction score was rated 25 points by Education industry customers.

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{
	"title": "AIESEC Customer Satisfaction Score by Industry",
	"text": "AIESEC's Customer Satisfaction score was rated 25 points by Education industry customers.",
	"bars": [
		{
			"label": "Education",
			"groupId": 515,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "AIESEC's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 25
		}
	]
}

Education	25

AIESEC Customer Satisfaction vs. Competitors

Compared to its competitors, AIESEC's Customer Satisfaction score is rated right above PwC.

COMPANY		Customer Satisfaction (CSAT) Score
	AIESEC	88%
	PwC	60%
	EF Education First	39%

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AIESEC Customer Service

3.9/5

AIESEC has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About AIESEC's Customer Service

Address

C/O Godrej Industries,, Eastern Express Highway,

Website

http://aiesec.org/

Quick Insights into AIESEC Customer Service

AIESEC's Customer Service score was rated highest by customers who have used AIESEC's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.

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Ranked AIESEC Customer Service the Highest

1 to 2 Years	5
Asian or Pacific Islander	4.8
Female	4.8

Ranked AIESEC Customer Service the Lowest

Less than 1 Year	3.9
Male	3
Caucasian	2.5

AIESEC Customer Service Score by Gender

Female customers rated AIESEC's Customer Service score 1.8 stars higher than Male customers.

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Male

3/5

Female

4.8/5

AIESEC Customer Service Score by Ethnicity

AIESEC's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.5	Caucasian	2.5
Asian or Pacific Islander 4.8	Asian or Pacific Islander	4.8
Other 4.7	Other	4.7

AIESEC Customer Service Score by Age

AIESEC's Customer Service score was rated 4.4 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 4.4	18-25	4.4

AIESEC Customer Service Score by Usage

AIESEC's Customer Service score was rated the highest by customers who have used AIESEC's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.9
1 to 2 Years	5

AIESEC Customer Service Score by Industry

AIESEC's Customer Service score was rated 1.6 stars by Education industry customers.

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Education	1.6

AIESEC Customer Service vs. Competitors

Compared to its competitors, AIESEC's Customer Service score is rated right above PwC.

COMPANY		Customer Service Score
	AIESEC	3.9/5
	PwC	3.9/5
	EF Education First	1.9/5

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AIESEC as an Employer

4.7/5

AIESEC has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of AIESEC

Adriana Villar

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AIESEC scored a 56 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of AIESEC would recommend the brand to a friend. ENPS measures how likely AIESEC employees would recommend working at AIESEC to a friend.

Net Promoter Score

NPS Score

71%	Promoters
14%	Passive
15%	Detractors

Employee Net Promoter Score

eNPS Score

68%	Promoters
24%	Passive
8%	Detractors

Global Ranking Snapshot

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