100
NPS
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AIS Media
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About AIS Media's Brand
Digital Marketing Agency - SEO/PPC, Social Media Marketing, Web Design Among its major competitors, AIS Media is ranked in 2nd place for NPS while 90octane is 1st, and Marketo is 3rd.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
AIS Media Ranking
- #2 / 4 of its competitors
AIS Media NPS
AIS Media's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether AIS Media's customers would recommend using the product based on a scale of -100 to 100.
AIS Media Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
AIS Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
How Other Brands Compare
AIS Media is ranked second for NPS among its competitors. 90octane and Marketo come in first and third, with ZirMed coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AIS Media Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of AIS Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AIS Media Customer Loyalty vs. Competitors
Compared to its competitors, AIS Media's Customer Loyalty score is rated right above ZirMed, and is preceded by Marketo.
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AIS Media Product Quality
5/5
AIS Media has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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AIS Media Product Information
AIS Media’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.aismedia.com/
- Company Size
- 11-50 Employees
AIS Media Product Quality vs. Competitors
Compared to its competitors, AIS Media's Product Quality score is rated right above Marketo, and is preceded by 90octane.
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AIS Media Pricing
AIS Media ROI & Value For Money
4/5
AIS Media has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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AIS Media Pricing vs. Competitors
Compared to its competitors, AIS Media's ROI score is rated right above Marketo, and is preceded by 90octane.
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AIS Media Customer Satisfaction (CSAT)
AIS Media Customer Satisfaction (CSAT) Score
100 / 100
AIS Media has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AIS Media Customer Satisfaction vs. Competitors
Compared to its competitors, AIS Media's Customer Satisfaction score is rated right above Marketo.
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AIS Media Customer Service
5/5
AIS Media has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About AIS Media's Customer Service
Address
3340 Peachtree Road Suite 750, Atlanta, GA
Website
http://www.aismedia.com/
Phone Number
14047511044
AIS Media Customer Service vs. Competitors
Compared to its competitors, AIS Media's Customer Service score is rated right above Marketo, and is preceded by 90octane.
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Consumer vs. Employees
AIS Media scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of AIS Media would recommend the brand to a friend. ENPS measures how likely AIS Media employees would recommend working at AIS Media to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
