-75
NPS
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Alliance Security
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About Alliance Security's Brand
Alliance Security is a security systems company that prides itself on protecting homes around the clock all over the United States. Among its major competitors, Alliance Security is ranked in 2nd place for NPS while ADT Corporation is 1st, and Alarm Center is 3rd.
Brand at a Glance
83%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Alliance Security Ranking
- #2 / 4 of its competitors
Alliance Security NPS
Alliance Security's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Alliance Security's customers would recommend using the product based on a scale of -100 to 100.
Alliance Security Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Alliance Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Oct 2021 -50 | Oct 2021 | -50 |
Feb 2023 -66 | Feb 2023 | -66 |
Sep 2024 -75 | Sep 2024 | -75 |
How Other Brands Compare
Alliance Security is ranked second for NPS among its competitors. ADT Corporation and Alarm Center come in first and third, with Arlo Smart Home coming in at #4.
Alliance Security |  ADT Corporation |  Arlo Smart Home |  Alarm Center | |
| Global Ranking | #- | #617 | #- | #- |
| NPS | -75 | -22 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $7.37B | $524.48M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alliance Security NPS vs. Competitors
Compared to its competitors, Alliance Security's NPS is rated right below ADT Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Arlo Smart Home | N/A |
| ADT Corporation | -22 |
| Alliance Security | -75 |
Alliance Security Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Alliance Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alliance Security Customer Loyalty vs. Competitors
Compared to its competitors, Alliance Security's Customer Loyalty score is rated right above ADT Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alliance Security | 83% |
| ADT Corporation | 67% |
| Arlo Smart Home | N/A |
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Alliance Security Product Quality
2.2/5
Alliance Security has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Alliance Security Product Information
Alliance Security’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Alliance Security Product Quality vs. Competitors
Compared to its competitors, Alliance Security's Product Quality score is rated right above Arlo Smart Home, and is preceded by ADT Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| ADT Corporation | 2.5/5 |
| Alliance Security | 2.2/5 |
| Arlo Smart Home | N/A |
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Alliance Security Pricing
Alliance Security ROI & Value For Money
2.5/5
Alliance Security has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Alliance Security Pricing vs. Competitors
Compared to its competitors, Alliance Security's ROI score is rated right above Arlo Smart Home, and is preceded by ADT Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| ADT Corporation | 2.6/5 |
| Alliance Security | 2.5/5 |
| Arlo Smart Home | N/A |
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Alliance Security Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alliance Security Customer Satisfaction vs. Competitors
Compared to its competitors, Alliance Security's Customer Satisfaction score is rated right above Arlo Smart Home, and is preceded by ADT Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ADT Corporation | 37% |
| Alliance Security | 0% |
| Arlo Smart Home | 0% |
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Alliance Security Customer Service
2.5/5
Alliance Security has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Alliance Security's Customer Service
Address
60 Jefferson Park Rd, Warwick, RI 02888
Website
http://www.alliancesecurity.com/
Phone Number
+1 (855) 669-2559
Alliance Security Customer Service vs. Competitors
Compared to its competitors, Alliance Security's Customer Service score is rated right above ADT Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Alliance Security | 2.5/5 |
| ADT Corporation | 2.5/5 |
| Arlo Smart Home | N/A |
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Alliance Security as an Employer
2.5/5
Alliance Security has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Alliance Security scored a -75 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Alliance Security would recommend the brand to a friend. ENPS measures how likely Alliance Security employees would recommend working at Alliance Security to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
